Director

AL AHAMED DELIGHTS SG PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A well-known restaurant in Singapore is seeking an experienced candidate to oversee the restaurant service, handle guest complaints, and ensure satisfaction. Responsibilities include providing coaching to staff, monitoring food quality, and maintaining hygiene standards. The role also involves planning weekly rosters, participating in stock takes, and developing training programs. Ideal candidates will have a strong focus on customer service and teamwork.

Responsibilities

• Oversee the service of the restaurant.
• Handle guest complaints and feedback to ensure guest satisfaction.
• Provide coaching and feedback to staff.
• Monitor and maintain operating systems of the outlet.
• Ensure food quality and hygiene standards are maintained.
• Greet and coordinate guests’ seating.
• Ensure team briefings before each service period.
• Promote the restaurant by establishing a loyal customer base.
• Participate in monthly physical stock take.
• Develop and implement service-related training programs.
• Monitor inventory levels.
• Plan weekly rosters and prepare daily reports.
• Prepare weekly sales reports.
• Perform miscellaneous job-related duties as assigned.

Job description

Job Scope

• Oversee the service of the restaurant.
• Handling guest complaints and feedback to ensure guests satisfaction.
• Providing coaching and feedback to staffs.
• Monitoring and maintaining the operating systems of the outlet.
• Ensuring food quality and hygiene standard is maintained.
• Greeting and coordinating the guests’ seats and assign guests to tables suitable to the size of each group.
• Ensuring team briefings are carried out before each service period.
• Promoting the restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalising customer service.
• Participating in monthly physical stock take of the restaurant, including but not limited to glassware, plate and crockery.
• Developing and implementing service-related training programs.
• Monitoring inventory levels.
• Planning weekly rosters and preparing daily report.
• Preparing weekly sales report for meeting purpose.
• Performing miscellaneous job-related duties as assigned.