Digital Care Agent | Up to $2300 + Completion Bonus | Senior Are Welcome | Ubi

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An emerging recruitment agency based in Singapore is seeking a Customer Support Specialist. This role involves responding to customer inquiries through various channels, providing accurate solutions, and resolving issues efficiently. Applicants should have at least N level qualifications, prior experience with live chat or ticketing systems, and must be able to commit to a 5.5-day workweek. The position offers a salary of up to $2300 plus a completion bonus.

Qualifications

• Prior experience with live chat and ticketing portals or email support.
• Ability to commit to 5.5 days per week.
• Strong problem-solving skills to troubleshoot issues.

Responsibilities

• Respond promptly to customer inquiries via multiple channels.
• Provide accurate information and solutions to customer concerns.
• Escalate unresolved issues to the appropriate department.

Skills

Customer support

Live chat support

Issue resolution

Communication skills

Education

N level and above

Job description

RecruitFirst is hiring!

Job Details

• Location: Ubi
• Salary: Up to $2300 (capped) + 1 month completion bonus
• Duration: Immediate – 12 months (renewable)
• Working hours: 5.5 days per week (1 day WFH during weekday, weekend usually WFH) 8.30am - 6.00pm (Monday – Friday)
• Weekends schedule (if rostered):
  • Sat/Sun Morning: 8:30am - 1:30pm (usually WFH)
  • Sat Afternoon: 12pm - 6pm (usually WFH)

Job Scope

• Customer Support and Issue Resolution
• Respond promptly to customer inquiries via phone, email, live chat, or phone call.
• Listen to customer concerns and provide accurate information or solutions.
• Resolve product or service issues by troubleshooting and offering effective resolutions.
• Escalate unresolved or complex issues to the appropriate department or supervisor.

Requirements

• N level and above
• Prior experience with Live Chat and ticketing portals or email support
• Able to commit 5.5 days per week

Interested applicants, please send your resume to [e-mail] or click here to apply now.

All applications will be treated with strictest confidentiality. We regret that only shortlisted candidates will be notified. Thank you.

Jessica Chia Huey Lee (R1219949)

Outsourcing Team

RecruitFirst Pte Ltd E.A.13C6342