Digital Business Analyst (ServiceNow Implementation)

Cognizant Technology Solutions; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global professional services firm in Singapore is seeking a dynamic Digital Business Analyst to lead ServiceNow implementations across government agencies. This role involves strategic planning, stakeholder management, and technical leadership within digital transformation projects. Candidates should have a minimum of 4 years of relevant experience and a proven track record of successful implementations. The ideal candidate will possess strong analytical and problem-solving skills while fostering a collaborative workplace environment.

Qualifications

• Minimum 4 years of relevant experience in digital transformation projects.
• Proven track record of at least 2 successful ServiceNow implementations.
• Strong background in enterprise SaaS platforms.

Responsibilities

• Lead requirements gathering through human-centric design methods.
• Develop strategic roadmaps for digital transformation initiatives.
• Oversee platform configuration, customisation, and integration.

Skills

Analytical skills

Stakeholder management

Agile methodologies

Design Thinking

Problem-solving

Education

Diploma/Degree in Computer Science or related field

Tools

ServiceNow

Cloud architecture

Job description

Digital Business Analyst (ServiceNow Implementation)

We're seeking a dynamic Digital Business Analyst to join our project team. In this pivotal role, you'll spearhead ServiceNow implementations across government agencies, working closely with stakeholders to transform public service delivery through innovative digital solutions. You'll be at the forefront of digital transformation, translating complex business requirements into elegant, user-centric solutions.

Key Responsibilities
Strategic Planning & Analysis
• Lead requirements gathering through human-centric design methods and visual techniques
• Conduct thorough analysis of current systems and processes to identify improvement opportunities
• Develop strategic roadmaps for digital transformation initiatives
• Apply Design Thinking methodologies to create innovative solutions for complex government challenges

Technical Leadership
• Guide technology selection and implementation strategies aligned with client's architectural principles
• Evaluate and recommend appropriate development approaches (Outsourced, Co-Sourced, or In-house)
• Ensure solutions comply with cloud-based architecture standards and SG Tech Stack requirements

Project Delivery
• Create detailed user stories, functional specifications, and acceptance criteria
• Oversee platform configuration, customisation, and integration
• Manage solution deployment and ensure smooth operational transition
• Lead impact analysis for change requests and continuous improvements
• Facilitate knowledge transfer through workshops and training sessions

Stakeholder Management
• Build strong relationships with client's stakeholders and cross-functional teams
• Lead discovery workshops and requirements gathering sessions
• Drive user adoption through effective communication and training
• Collaborate with technical teams to resolve operational challenges

Required Qualifications & Experience

Education & Professional Experience
• Diploma/Degree in Computer Science, Information Technology, or related field
• Minimum 4 years of relevant experience in digital transformation projects
• Proven track record of at least 2 successful ServiceNow implementations
• Strong background in enterprise SaaS platforms (ServiceNow expertise required)

Technical Competencies
• Proficiency in ServiceNow platform configuration and customization
• Experience with Agile methodologies and product-centric delivery
• Understanding of cloud architecture and modern development practices
• Working knowledge of AI tools and emerging technologies
• Experience in process automation and system integration

Essential Skills
• Advanced analytical and problem-solving capabilities
• Strong facilitation and workshop leadership abilities
• Excellent stakeholder management and communication skills
• Proven ability to influence and drive change
• Experience in government or large enterprise digital transformation

Personal Attributes
• Self-motivated with a strong drive for results
• Analytical mindset with attention to detail
• Adaptable and quick to learn new technologies
• Strong team player with excellent collaboration skills
• Innovative thinking and creative problem-solving approach

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don't just dream of a better way - we make it happen.
• We take care of our people, clients, company, communities and climate by doing what's right.
• We foster an innovative environment where you can build the career path that's right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.