Digital Account Manager/ Executive

AICHAT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading digital solutions company in Singapore is seeking an experienced Account Manager/Executive to manage client relationships and drive growth through impactful digital strategies. The ideal candidate has proven client management experience and a strong passion for digital innovation and technologies. Key responsibilities include proactive account management, revenue growth, and campaign performance optimization.

Qualifications

• Proven track record in client-facing account management or business development.
• Solid understanding of the digital customer journey and user experience principles.
• Experience in Marketing Automation, E-commerce, or Digital Marketing is a strong plus.

Responsibilities

• Deliver proactive account management tailored to client needs.
• Grow revenue opportunities through cross-sell, upsell, and new client acquisition.
• Monitor campaign performance and provide strategic recommendations.

Skills

Client management expertise

Strong presentation skills

Commercial acumen

Negotiation skills

Passion for digital technologies

Job description

Are you an experienced Digital Account Servicing professional with strong business acumen and a passion for digital innovation? We’re looking for an Account Manager/ Executive to manage client relationships, deliver impactful customer experiences, and drive growth across AiChat’s AI-powered Unified Messaging platform.

This is a fantastic opportunity for someone with proven client management expertise, keen interest in business messaging, marketing automation, and conversational commerce, and the ambition to grow their career in a fast-paced, high-tech AI company.

Key Responsibilities

• Deliver proactive account management by identifying business solutions tailored to client needs.
• Grow revenue opportunities through cross-sell, upsell, and acquisition of new clients.
• Understand client business objectives and craft commercial proposals with support from cross-functional teams.
• Present AiChat’s products and services to clients and prospects with clarity and impact.
• Manage and optimize social messaging marketing campaigns and chat commerce projects for clients.
• Monitor campaign performance, providing strategic recommendations to improve user engagement, conversion, and ROI.
• Serve as a trusted advisor, ensuring long-term client satisfaction and success.

Requirements

• Proven track record in client-facing account management or business development within digital, tech, or agency environments.
• Strong presentation and communication skills, with the ability to influence and drive business discussions.
• Solid understanding of the digital customer journey and user experience principles.
• Experience in Marketing Automation, E-commerce, Digital Marketing, or Social Media Agency is a strong plus.
• Entrepreneurial mindset with strong commercial sense and negotiation skills.
• Passion for AI, digital technologies, and the evolving customer engagement landscape.