Desktop Support @ North-West | Contract: 3 Years

RMA CONTRACTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT service provider in Singapore is looking for an IT Support Specialist. You will handle IT troubleshooting, maintain data records, and manage IT provisioning for new employees. The ideal candidate should have a Diploma in IT or relevant experience, and enjoy working in a supportive team environment. Benefits include a performance bonus and 18 days annual leave.

Benefits

Performance Bonus

18 Days Annual Leave

Contract up to Jan 2029

Qualifications

• Relevant IT experience is required.

Responsibilities

• Perform IT troubleshooting.
• Maintain data records for service standards.
• Coordinate with service partners on account management.
• Manage IT induction for new hires.
• Support IT projects and data tracking.
• Facilitate IT configuration changes.
• Guide users on IT policies and processes.

Skills

IT troubleshooting

Data analysis

User guidance

Education

Diploma in IT / Computing/ Engineering or ITE Certificate

Job description

Onboarding timeline

1.5 weeks to interview after being contacted

Start work after 3-5 weeks upon successful interview

The team provides IT support for employees and manages the IT Concierge and operate on-site.

Job Description

• IT troubleshooting.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work.
• Support IT projects e.g. coordination with stakeholders and employees, data progress tracking.
• Facilitate IT configuration changes and account access rights.
• Guide users on the policies, processes and responsibilities in management of IT devices and accounts.

Skills & Experience Needed

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience

Other Information

• Location: North West (Choa Chu Kang/ Bukit Panjang/ Bukit Batok & Gombak/ Yew Tee)
• Performance Bonus
• 18 Days Annual Leave
• Contract up to Jan 2029 + Option to extend another 5 years
• Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Group’s PDPA and e2i’s PDPA.