Desktop Support Engineer

JK TECHNOLOGY PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Singapore is looking for an IT Support Technician to maintain IT peripherals and provide user support. The ideal candidate should have at least 1 year of experience in the IT field and possess strong customer service and communication skills. This role offers a renewal contract along with benefits like leave entitlement and performance bonuses.

Benefits

5-days work week

CPF

Leave Entitlement

Performance Bonus

Medical claim

Qualifications

• Minimum of 1 year of working experience in the IT field.
• User support experience is preferred.
• Ability to work under pressure and in a fast-paced environment.

Responsibilities

• Maintain IT peripherals including backup & recovery.
• Provide onsite support at client's premise and remote support.
• Troubleshoot hardware & software issues.

Skills

Customer Service Skills

Good Communication Skills

Team Player

Initiative

Basic Networking Support

Education

ITE / Diploma in IT or equivalent

Job description

Job Description

• Maintenance of IT peripherals including backup & recovery


• Set-up, installation, re-installation or migration of IT peripherals


• Relocation of IT peripherals within premises


• Provide onsite support at client's premise, remote support by phone & email, and standby support. Handling clients/end-users IT related requests


• Troubleshoot hardware & software issues


• Users profile administration


• Interface with other maintenance vendors (eg. IBM, HP, Microsoft, etc) for problem reporting. Place service call and follow up until the problem has been resolved.


• Installation and configuration of software according to customer standard

Requirement

• Minimum ITE / Diploma in IT or equivalent


• At least 1 year of working experience in IT field


• User support experience is preferred


• Basic networking support & supporting in OS platform


• Have Customer Service Skills/ Good Communication Skills/ Team Player/ Take Initiative


• Able to work under pressure and in a fast-paced environment

Others

• 5-days work week / w CPF / w Leave Entitlement / w Performance Bonus


• Duration: Renewal contract with benefit (AL, MC, Medical claim) & Perm Role offer