Desktop Support Engineer

TECHNOPALS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A prominent IT service provider in Singapore seeks an experienced IT support Specialist to deliver excellent technical assistance in a banking and healthcare environment. Candidates should have a minimum of 3 years of IT experience, strong knowledge in Windows 10 and Mac OS, and effective problem-solving skills. Responsibilities include providing reliable support, troubleshooting IT issues, and ensuring high client retention. The ideal candidate will thrive in a fast-paced environment and demonstrate expertise in both Microsoft and Apple technologies.

Qualifications

• Minimum 3 years experience in a banking or healthcare environment.
• Proficient in diagnosing and resolving IT issues.
• Experience providing reliable BAU support.

Responsibilities

• Provide technical onsite support for end-user services.
• Install, troubleshoot, and reconfigure Microsoft Windows and applications.
• Support BAU, projects, and tech refresh activities.

Skills

Windows 10

Mac OS

IT technical support

Client retention

Tools

Microsoft applications

Apple iPad software

Job description

Anyadditional details to highlight for this position – Job Requirement

• Prefer minimum 3 years banking / healthcare environmentexperience.
• WindowsOS (Must know Windows 10) & Mac OS (added advantage)
• To have reliable BAU support for 24/7
• To have a skilled team to support for BAU, Projects andTech refresh
• To deliver best service and with high client retention.
• ProvideIT technical onsite support for end user services problem which includesidentification, diagnosis, rectification and escalation.
• Installation,re-installation, troubleshooting and reconfiguration of Microsoft Windows andMicrosoft applications that are found in the Desktop PCs and Notebook PCs.
• Installationof Apple IPad software’s and deployment.