Desktop Support Engineer

Epergne Solutions; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading IT services firm in Singapore is seeking an experienced IT Support Specialist. The role involves providing technical support for desktops and laptops, resolving incidents, and managing user accounts. Candidates should have over 3 years of IT experience, strong knowledge of Windows OS, and excellent communication skills. This full-time position offers a dynamic work environment.

Qualifications

• 3+ years of experience in IT support or desktop support role.
• Strong communication and customer service orientation.

Responsibilities

• Provide day-to-day technical support for desktops and laptops.
• Install, configure, and troubleshoot operating systems and applications.
• Resolve hardware and software incidents within SLAs.
• Support end-users via remote tools, phone, or onsite.
• Manage user accounts in Active Directory/O365.

Skills

IT support experience

Windows OS knowledge

MS Office/O365 proficiency

Networking basics

Ticketing system familiarity

Problem-solving skills

Communication skills

Education

Relevant certifications (CompTIA A+, Microsoft MCSA, ITIL Foundation)

Job description

Responsibilities

• Provide day-to-day technical support for desktops, laptops, printers, and other peripherals.
• Install, configure, and troubleshoot operating systems (Windows/Mac) and applications.
• Resolve hardware and software incidents within SLAs.
• Support end-users via remote tools, phone, or onsite.
• Manage user accounts, passwords, and access in Active Directory/O365.
• Escalate unresolved issues to higher-level support teams.
• Maintain asset inventory and update documentation.

Job Skills & Requirements

• 3+ years of experience in IT support or desktop support role.
• Strong knowledge of Windows OS, MS Office/O365, and basic networking (LAN/WAN, DNS, DHCP).
• Familiarity with ticketing systems (ServiceNow, Jira, etc.).
• Good problem-solving and troubleshooting skills.
• Strong communication and customer service orientation.
• Relevant certifications preferred (CompTIA A+, Microsoft MCSA, ITIL Foundation).

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting