Desktop Engineer (SSOE)

NCS Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading technology services provider in Singapore is seeking an Ops Support Executive to manage end-user support and ensure efficient IT operations. The successful candidate will troubleshoot issues, assist with client platform implementation, and maintain system configurations. A background in technology administration with desktop support experience is preferred. This role is integral to ensuring service compliance and user management, contributing to the company's mission of harnessing technology for community advancement.

Qualifications

• Preferably with 1 or more years related experience in Technology Administration.
• Enterprise desktop support experience will be an advantage.

Responsibilities

• Provide end-user support for client platforms including incident management.
• Troubleshoot and resolve client platform-related issues promptly.
• Monitor and ensure compliance with agreed service levels.

Skills

Desktop troubleshooting skills

Familiarity with iOS and Android devices

Good communication and interpersonal skills

Education

Nitec/Higher Nitec in an IT-related discipline

Tools

Microsoft Windows OS

Microsoft Office Suite

Cloning Tools

MAC OS

Antivirus/Malware software

Job description

Company Description

Will you be part of the extraordinary?

NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 14,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

OurIgnite Work-Study Diploma Programmewill enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.

Job Description

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:

• Responsible for providing end-user support and managing client platforms to ensure stable and efficient IT operations. Your key responsibilities include:
• Provide end-user support for client platforms, including incident and service request management.
• Troubleshoot and resolve client platform–related issues, providing timely temporary and/or permanent solutions.
• Respond promptly to incidents, investigate root causes, and provide regular status updates to relevant stakeholders.
• Monitor and ensure compliance with agreed service levels (SLAs).
• Document, maintain, and update system configurations, and provide regular operational reports.
• Participate in and support client platform implementation and upgrade projects.
• Coordinate with vendors on hardware replacement and issue resolution.
• Perform IT asset management, including maintaining accurate asset records.
• Manage user accounts (e.g. creation, password resets, and deletions).
• Perform local server administration to support software distribution and patch management.
• Manage and support client platform implementation and upgrade activities, ensuring deliverables meet service level requirements.
• Propose and implement corrective action plans when service gaps are identified.
• Establish and maintain facility management standards and best practices to ensure consistency across projects and teams.
• Prepare and submit progress and operational reports as required.

Qualifications

The ideal candidate should possess:

• Desktop troubleshooting skills
• Familiarity with the use of iOS and Android devices
• Good communication and interpersonalskills
• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage
• Nitec/Higher Nitec in an IT-related discipline
• Preferably with 1 or more years related experience in Technology Administration

Additional Information

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at [e-mail].