Desktop Engineer (East, up to $3300)

People Profilers Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local IT support company in Singapore is seeking a skilled IT professional for 12 months on-site contract. The role involves helping end-users with hardware and software issues, maintaining systems, and providing training. Candidates need a Nitec or Diploma in IT along with 2-3 years experience. A competitive remuneration package and various benefits are provided. Interested candidates should send their resume in Word format to the specified email.

Benefits

Completion bonus

Transport allowance

Mobile allowance

Standby allowance

Qualifications

• Minimum 2 to 3 years of relevant working experience.
• Relevant certifications such as CompTIA A+ or MCDST are a plus.
• Good knowledge of hardware components and troubleshooting techniques.

Responsibilities

• Respond to and resolve help desk requests from end-users.
• Install and configure operating systems, software applications, and updates.
• Perform routine maintenance tasks and monitor system performance.

Skills

Desktop operating systems (Windows, macOS)

Troubleshooting techniques

Networking concepts (TCP/IP, DNS, DHCP)

Education

Nitec / Diploma in Information Technology

Tools

Microsoft Office suite

Job description

Job Details

• 12 months contract, subject to renewal

• Location: East (Changi Business Park & Tampines)

• Salary: up to $3300 with completion bonus, transport allowance, mobile allowance, standby allowance

• 5 days work week with 1 Saturday (OT pay)

Essential Responsibilities

• Respond to and resolve help desk requests from end-users regarding hardware, software, and network issues.

• Troubleshoot and diagnose desktop, laptop, printer, and peripheral device problems.

• Provide technical assistance for operating systems, applications, and other software tools.

Hardware and Software Installation

• Install, configure, and upgrade desktop hardware components such as hard drives, memory, and graphics cards.

• Install and configure operating systems, software applications, and updates.

• Set up and configure network printers and other peripherals.

System Maintenance and Monitoring

• Perform routine maintenance tasks such as system updates, patches, and antivirus scans.

• Monitor system performance, identify issues, and implement solutions to ensure optimal performance and security.

• Manage user accounts, permissions, and access levels as per company policies.

Documentation and Reporting

• Maintain accurate records of hardware inventory, software licenses, and configurations.

• Document technical procedures, troubleshooting steps, and solutions for knowledge sharing.

• Generate reports on system performance, incidents, and resolutions for management review.

Collaboration and Training

• Collaborate with senior engineers and IT teams on projects and initiatives to improve IT infrastructure and services.

• Provide training and guidance to end-users on basic IT operations, software usage, and best practices.

• Stay updated with emerging technologies and industry trends to contribute to continuous improvement efforts.

Qualifications/Requirements

• Nitec / Diploma Information Technology, or related field (or equivalent work experience)

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

• Minimum 2 to 3 years of relevant working experience.

• Good Knowledge of desktop operating systems (Windows, macOS) and productivity software (Microsoft Office suite, etc.).

• Good Knowledge of hardware components (desktops, laptops, printers, peripherals) and troubleshooting techniques.

• Good understanding of networking concepts (TCP/IP, DNS, DHCP) and protocols.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [e-mail]

We regret that only shortlisted candidates will be notified.