Desktop Engineer, $2300-3150 (Multiple locations, START ASAP!)

QUESS SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech service provider in Singapore is hiring a Desktop Engineer to provide first-level technical support for desktop environments. The role requires at least one year of experience, strong knowledge in Windows OS and Microsoft Office, and familiarity with IT service management tools. Candidates will support maintenance, documentation, and user communications. Attractive benefits and a salary range of $2300-3200 are offered. Immediate start is preferred.

Benefits

Attractive benefits

Bonus

Qualifications

• Minimum 1 year experience in desktop troubleshooting.
• Strong technical knowledge of Windows operating systems.
• Experience with IT service management tools and ticketing systems.

Responsibilities

• Provide first-level technical support for desktop computing.
• Follow and execute Standard Operating Procedures (SOPs).
• Maintain detailed documentation of support activities.

Skills

Desktop troubleshooting

Windows operating systems

Microsoft Office suite

IT service management tools

Excellent documentation skills

IT security practices

Job description

Desktop Engineer, $2300-3200 (Multiple roles & locations, START ASAP!)

• Multiple role and multiple locations
• Attractive benefits and bonus

Key Responsibilities:

• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting
• Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes
• Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms
• Handle user requests and incidents through email communication, ensuring proper tracking and timely updates
• Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies
• Process administrative paperwork for IT equipment deployment, replacement, and disposal
• Generate regular reports on support metrics and incident resolution status

Required Skills:

• Min 1 yr experience in desktop troubleshooting
• Strong technical knowledge of Windows operating systems and Microsoft Office suite
• Experience with IT service management tools and ticketing systems
• Excellent documentation and administrative skills
• Ability to work independently and follow established procedures
• Basic understanding of IT security practices and compliance requirements