Desktop Engineer

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology solutions provider in Singapore seeks a professional to manage client platform operations, including testing, installation, and troubleshooting. The ideal candidate will possess CompTIA A+ or ITIL certification, and be responsible for ensuring service levels are met while implementing and managing projects effectively.

Qualifications

• Experience in troubleshooting client platform related problems.
• Ability to manage client platform implementation/upgrade projects.
• Skills in performing service request related to client platforms.

Responsibilities

• Construct, test, install, and manage client platforms.
• Respond to incidents and provide resolutions.
• Monitor service levels and maintain system configurations.

Skills

CompTIA A+

ITIL

Job description

• Responsible for the construction, testing, installation, operations & facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.
• Manage client platform implementation/upgrade project.
• Perform on research/evaluation of client platform tools.
• Provide systems related technical advice to customers or project team.
• Manage client platform management systems.
• Manage systems changes through change request process & provide status reports to the relevant parties.
• Perform client platform related presales tasks.
• Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
• Ensure service level meet requirement. Propose and implement action plan when required.
• Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Mandatory Skill: CompTIA A+ or ITIL

Work Location: Depot Road