Delivery Admin

EMPLIFI PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is looking for a Delivery Coordinator to manage delivery routes, ensure customer satisfaction, and handle logistical issues. The ideal candidate will have 1-2 years of experience in logistics or delivery coordination, as well as proficiency in logistics software and Microsoft Excel. Responsibilities include coordinating delivery schedules, managing customer communications, and working closely with warehouse teams to ensure efficient operations.

Qualifications

• Minimum 1-2 years in logistics, delivery coordination, or administrative role.
• Proficiency in logistics software and Microsoft Excel is essential.
• Exceptional phone etiquette and problem-solving skills required.

Responsibilities

• Coordinate daily routes for delivery teams to ensure efficiency.
• Act as the main contact to confirm delivery windows.
• Manage logistical issues to keep the customer journey on track.

Skills

Logistics coordination

Customer service

Proficiency in Microsoft Excel

Tools

Logistics software

ERP systems

Route optimization tools

Job description

• Coordinate daily routes for delivery teams to ensure efficiency.
• Act as the main point of contact to confirm delivery windows and resolve scheduling hurdles.
• Proactively manage logistical issues (traffic, delays) to keep the customer journey on track.
• Keep customers updated on their delivery status with empathy and professionalism.
• Notify customers promptly of any changes with professionalism and empathy.
• Manage post‑delivery feedback and coordinate any necessary rectification trips for damaged items.
• Update our ERP system in real‑time to track delivery success and inventory movements.
• Liaise closely with the Warehouse to ensure furniture is picked, wrapped, and staged for loading according to the next day's schedule.
• Coordinate with the Sales Admin and Purchasing teams to track the arrival of indent/pre‑order items needed for specific delivery dates.

Requirements

• Minimum 1-2 years in a logistics, delivery coordination, or administrative role, preferably within the Retail, Furniture sector.
• Proficiency in logistics software, route optimization tools, or ERP systems. Strong skills in Microsoft Excel are essential.
• Exceptional phone etiquette and the ability to remain calm and professional when handling difficult customer situations or logistical crises.
• High attention to detail (to avoid wrong‑item deliveries) and a proactive approach to problem‑solving.