Debt Recovery Officer #81226

ANRADUS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A retail organization is seeking a Debt Recovery Officer in Singapore. The role involves providing customer support via various channels, assessing payment situations, and offering suitable arrangements. Candidates should have strong communication skills and customer service experience, preferably in debt recovery. This permanent position offers a competitive salary package, including basic pay and commissions. Interested applicants are encouraged to apply through the provided methods.

Qualifications

• Strong communication and customer service skills required.
• Prior debt recovery experience is an advantage.
• Professionally handle phone and messaging interactions.

Responsibilities

• Provide customer support via phone and online platforms.
• Assess customer situations for payment arrangements.
• Handle customer inquiries and support case renewals.
• Review customer profiles to determine eligibility for payment plans.
• Perform ad-hoc tasks assigned by management.

Skills

Strong communication skills

Customer service skills

Professional telephone etiquette

Instant messaging etiquette

Debt recovery experience

Job description

Job Description

• Industry/ Organization Type: Retail


• Position Title: Debt Recovery Officer


• Working Location: Central


• Working Hours: 5.5 days (Shift hours: Morning 9.30am – 6pm, Afternoon 11am – 7.30pm)


• Salary Package: Basic + Commission + AWS


• Duration: Permanent

Key Responsibilities

• Provide customer support via phone, live chat/online platforms, and home visits to clarify payment details (amount paid, outstanding balance, etc.) and follow up on payments.


• Assess customers’ situations and propose suitable alternative payment arrangements (e.g., revised dates and amounts).


• Handle customer enquiries and support case renewals.


• Review customers’ profiles and supporting information (e.g., CPF, income tax, car leasing, credit bureau) to determine eligibility for an instalment plan and provide recommendations.


• Perform other ad-hoc tasks assigned by management.

APPLY NOW!!!

• Strong communication and customer service skills.


• Prior debt recovery experience is an advantage.


• Professional telephone and instant messaging etiquette.


• Committed to delivering excellent service to every customer.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;


• Email your resume to [e-mail]. Please indicate #81226 on the email subject.

Anradus Application Policy:

We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781