Data Centre Service Assurance Lead - Automation & Portal

HR Exchange Pte Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

An IT services company in Singapore is seeking a skilled professional to assist in leading operations and customer support process automation. The ideal candidate will have over 5 years of experience in data center services and a strong understanding of IT software development. Responsibilities include enhancing internal operations portals and ensuring customer service deliverables are met. Relevant certifications such as ITIL and programming experience are advantageous. A proactive approach to vendor management and process optimization is essential.

Qualifications

• Diploma or Degree in related IT / Engineering courses.
• At least 5 years of relevant work experience in data centre services or operations.
• Good to have knowledge in DC facilities related systems.

Responsibilities

• Assist Manager in driving operations and customer support process automation.
• Work with ITSM software vendor to enhance process automation.
• Lead admin/customer portal improvement initiatives.

Skills

Customer centric soft skills

IT software development lifecycle knowledge

Vendor management

Process automation

Education

Diploma or Degree in IT / Engineering

Tools

ITIL certification

SharePoint

Uptime Institute Tier III standards

Job description

An IT services company in Singapore is seeking a skilled professional to assist in leading operations and customer support process automation. The ideal candidate will have over 5 years of experience in data center services and a strong understanding of IT software development. Responsibilities include enhancing internal operations portals and ensuring customer service deliverables are met. Relevant certifications such as ITIL and programming experience are advantageous. A proactive approach to vendor management and process optimization is essential.