Data Center IT Support Lead — Repair & Team Growth

HCL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an IT Support Lead (Break/Fix Lead) to oversee a team of technicians in data center operations. This role requires expertise in managing relationships with vendors, tracking operational performance, and ensuring high-quality technical support. The ideal candidate has a background in Computer Science or Engineering, with at least 5 years of relevant experience in hardware and networking. Strong leadership and problem-solving skills are crucial for success in enhancing customer satisfaction and optimizing workflows.

Qualifications

• 5 years of experience in computer hardware and networking.
• Proven leadership experience with high-performing teams.
• Familiarity with RMA processes and vendor management.

Responsibilities

• Lead and manage a team of repair technicians.
• Collaborate with teams to resolve complex technical issues.
• Track performance metrics like MTTR and customer satisfaction.

Skills

Leadership

Problem-solving

Communication

Analytical skills

Technical support

Education

Bachelor degree in Computer Science or related field

Tools

Networking tools

Repair tools

Job description

A leading IT services provider in Singapore is seeking an IT Support Lead (Break/Fix Lead) to oversee a team of technicians in data center operations. This role requires expertise in managing relationships with vendors, tracking operational performance, and ensuring high-quality technical support. The ideal candidate has a background in Computer Science or Engineering, with at least 5 years of relevant experience in hardware and networking. Strong leadership and problem-solving skills are crucial for success in enhancing customer satisfaction and optimizing workflows.