Data & Accounting Services Specialist (Accounts Executive/Associate)

2ND BRAIN PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

一家领先的数据服务公司在新加坡寻求数据服务专员。该职位包括审核财务文件，提供客户支持，并生成财务报告。理想候选人需有SaaS经验，熟悉财务软件，具备良好的中英文沟通能力。

Qualifications

• 具备SaaS产品使用经验，AI或数据处理相关经验更佳。
• 熟悉财务软件，如Xero，QuickBooks，了解ERP系统更佳。
• 良好的中英文书写与口语能力，能够与客户和团队沟通。

Responsibilities

• 审核客户上传的各类财务凭证AI识别结果，确保原始数据准确无误。
• 核查AI提示的问题，进行人工修正。
• 为多客户提供簿记服务，结合AI功能进行银行对账。
• 生成各类周期性财务报表，确保数据逻辑清晰。
• 反馈软件，协助优化AI模型和处理流程。

Skills

数据处理细致

逻辑判断

客户沟通

投诉处理

Education

大专及以上学历，财务、会计、数据、信息系统相关专业优先

Tools

Xero

QuickBooks

Job description

岗位职责 / Key Responsibilities

一、数据服务 / Data Services

1. 审核客户上传的各类财务凭证AI识别结果，确保原始数据准确无误； Review data extracted from various financial documents (e.g., receipts, invoices, bank statements) uploaded by clients via cc:AI to ensure accuracy.
2. 核查AI提示的问题（如重复、分类错误、金额不符等），并进行人工修正； Identify and manually correct potential issues flagged by the AI system, such as duplicates, misclassifications, or calculation errors.
3. 为多客户提供簿记服务, 结合AI功能进行银行对账，处理差异项，确保账实相符； Perform bookkeeping and bank reconciliation with the assistance of AI tools and resolve discrepancies to ensure consistency between books and bank statements for a portfolio of clients.
4. 生成各类周期性财务报表（如月报、季报、年报），确保数据逻辑清晰、结构规范； Generate periodic financial reports (monthly, quarterly, annually) with clear logic and standardized structure based on reviewed data.
5. 反馈软件，识别中遇到的典型问题，协助优化AI模型和处理流程； Provide feedback on common software and recognition issues to support ongoing AI model improvement and workflow optimization.

二、产品支持 / Product Support

1. 协助客户完成账号配置、模块启用、系统培训等基础使用流程； Assist clients in system setup, module activation, and training to ensure smooth onboarding.
2. 快速响应客户产品使用问题，建立并跟进服务工单； Respond promptly to client issues, create and manage support tickets to ensure timely resolution.
3. 主动监测客户使用行为，提升客户满意度，从而促进续费、升级与推荐； Proactively monitor user activity to enhance customer satisfaction, thereby encouraging renewals, upgrades, and referrals.
4. 参与产品功能测试、用户反馈收集及培训材料制作，支持产品持续优化； Participate in product testing, gather user feedback, and support the creation of training materials for product enhancement.

任职资格 / Qualifications

教育背景 / Education:

• 大专及以上学历，财务、会计、数据、信息系统相关专业优先； Diploma or above, preferably in Accounting, Finance, Data, or Information Systems.

工作经验 / Work Experience:

• 有SaaS产品使用经验者优先，有AI或数据处理相关经验更佳； Experience with SaaS products preferred; exposure to AI or data processing tools is a plus.
• 熟悉Xero、QuickBooks等财务软件，了解ERP系统者优先； Familiarity with Xero, QuickBooks, or other accounting software; knowledge of ERP systems is an advantage.

核心技能 / Core Skills:

• 数据处理细致，具备良好的逻辑判断与问题分析能力； Detail-oriented with strong logical reasoning and analytical skills.
• 具备客服沟通与客户投诉处理技能，能够有效提升客户体验； Skilled in customer communication and complaint resolution, capable of improving overall client experience.

语言能力 / Language Proficiency:

• 中英文书写与口语能力良好，能与客户和团队顺畅沟通； Good written and verbal communication skills in both Chinese and English.
• 掌握其他语言（如马来语、泰语、越南语等）者优先考虑； Proficiency in additional languages (e.g., Malay, Thai, Vietnamese) is a strong plus.

软性能力 / Soft Skills:

• 责任心强、执行力高，能在多任务环境中保持高效率； Highly responsible and efficient in multitasking environments.
• 积极主动，乐于服务客户，具备良好的团队合作精神。 Proactive, service-oriented, and a strong team player.