CX Lead, Fintech Onboarding & Client Experience

PT Mitrausaha Indonesia Grup; Singapore; On-site; SGD 51,000 - 103,000; Full time

Job summary

An established industry player is seeking a dynamic Assistant Manager for Client Experience to lead a dedicated team in enhancing customer interactions and service excellence. This role involves overseeing daily operations, mentoring staff, and driving continuous improvements in customer service workflows. You will collaborate with cross-functional teams to optimize client-facing platforms and translate customer feedback into actionable insights. If you are passionate about customer-centric problem solving and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Flexible Paid Vacations

Health Insurance Coverage

Wellness Programs

Learning & Development Allowances

Company Laptop

Qualifications

• 2-4 years of experience in customer experience or client servicing.
• Strong interpersonal skills for managing client interactions.

Responsibilities

• Lead and mentor the Client Experience team to ensure service standards.
• Handle escalated customer cases and ensure seamless customer experience.

Skills

Customer Experience Management

Team Leadership

Communication Skills

Problem-Solving

Analytical Skills

Education

Bachelor’s degree in Business

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Tools

Microsoft Office Suite

Google Workspace

CX Tools (e.g., Intercom)

CRM Systems

Job description

An established industry player is seeking a dynamic Assistant Manager for Client Experience to lead a dedicated team in enhancing customer interactions and service excellence. This role involves overseeing daily operations, mentoring staff, and driving continuous improvements in customer service workflows. You will collaborate with cross-functional teams to optimize client-facing platforms and translate customer feedback into actionable insights. If you are passionate about customer-centric problem solving and thrive in a fast-paced environment, this opportunity is perfect for you.