Customer Support & Sales Coordination Specialist

ALTERNATIVE SELECTION PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service-focused company in Singapore is seeking a Customer Service Representative to provide high-quality support to customers and sales personnel. This role involves managing customer inquiries, processing orders, and building strong relationships. Ideal candidates will have a diploma in a relevant field and 1-3 years of experience in customer service or sales support. Proficiency in MS Office and strong communication skills are essential. Previous experience in the food industry is a plus.

Qualifications

• 1-3 years of experience in customer service, sales support, or related administrative roles.
• Ability to build lasting customer relationships and deliver customer-centric solutions.
• Experience in the food industry is a plus.

Responsibilities

• Assist sales personnel with quotations, proposals, and required documentation.
• Handle end-to-end order lifecycle: entry, validation, fulfillment, and delivery coordination.
• Investigate and resolve customer complaints related to product issues or service concerns.
• Build and maintain strong customer relationships by providing excellent service.

Skills

Strong communication skills

Customer relationship management

MS Office proficiency

Attention to detail

Organizational skills

Education

Diploma in Business, Marketing, Communications, Sales, or related areas

Job description

A customer service-focused company in Singapore is seeking a Customer Service Representative to provide high-quality support to customers and sales personnel. This role involves managing customer inquiries, processing orders, and building strong relationships. Ideal candidates will have a diploma in a relevant field and 1-3 years of experience in customer service or sales support. Proficiency in MS Office and strong communication skills are essential. Previous experience in the food industry is a plus.