Customer Support Executive

AGS INTEGRATION PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A leading integrated security solutions provider in Singapore is seeking a dedicated Customer Support Executive. The role involves resolving customer inquiries, managing calls, and supporting user training. Candidates should possess a diploma in a related field, strong customer service skills, and proficiency in English. Preferred experience includes a background in customer service call centers. Join a rewarding team with competitive salaries and professional development opportunities.

Benefits

Competitive salary and performance-based bonuses

Comprehensive health and wellness benefits

Opportunities for professional development

Supportive and collaborative work environment

Qualifications

• Strong customer service and problem-solving skills.
• Ability to work in a fast-paced and dynamic environment.
• Strong communication skills in English (written & spoken).
• Mandarin proficiency is a plus.
• Previous experience in a Customer Service - Call Centre role is preferred.

Responsibilities

• Gather client information for system setup and assist in user training.
• Handle customer queries and complaints, providing timely solutions.
• Manage inbound and outbound calls, logging them properly.
• Provide routine service reports and monitor service performance.
• Support users with system sign-ups and guidance on issues.

Skills

Customer service

Problem-solving

Communication skills in English

Basic IT literacy

Proficient in Microsoft Office

Education

Diploma or Degree in Business, Administration, IT

Tools

CRM / ticketing system

Web portals

Mobile apps

Job description

We are looking for a dedicated and customer-focused Customer Support Executive to join our team at AGSI in the Toh Guan West Region. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients. Your primary focus will be resolving customer inquiries and issues efficiently and effectively, ensuring a positive experience for all our customers.

What you’ll be doing

System Implementation & Client Onboarding – Gather client information for system setup, liaise with internal teams, assist in user training, and follow up on pending issues until closure.

Customer Service & Issue Resolution – Handle customer queries, complaints, and provide timely solutions. Record and keep track customer feedback and daily reporting.

Call Handling & Registration – Manage inbound and outbound calls, including proper logging and call recording in the system.

Operational and Service Reporting – Provide routine and ad-hoc service reports and monitor service performance. Identify and elevate operational abnormalities to the technical team.

Documentation & Data Management – Maintain and update documents such as attendance and daily reports. Check daily report for system enhancement.

Troubleshooting & User Assistance – Support users with system sign-ups and provide guidance on system-related issues.

What we’re looking for

1. Diploma or Degree in Business, Administration, IT or a related field
2. Strong customer service and problem-solving skills
3. Ability to work in a fast-paced and dynamic environment
4. Strong communication skills in English (both written & spoken). Mandarin proficiency to effectively communicate with Mandarin-speaking client is a plus.
5. Basic IT literacy and confidence in using web portals, mobile apps, and CRM / ticketing system
6. Proficient in Microsoft Office (Word, Excel, PowerPoint)
7. Previous experience in a Customer Service - Call Centre role is preferred

What we offer

At AGS INTEGRATION PTE. LTD., we are committed to providing our employees with a rewarding and fulfilling work experience. Some of the key benefits you can expect include:

1. Competitive salary and performance-based bonuses
2. Comprehensive health and wellness benefits
3. Opportunities for professional development and career advancement
4. Supportive and collaborative work environment

About us

AGS INTEGRATION PTE. LTD. (AGSI) is a leading provider of integrated security and estate management solutions in Singapore, uniting manpower, technology, and operations through intelligent innovation.

Apply now for this exciting opportunity as a Customer Support Executive at AGS INTEGRATION PTE. LTD.