Customer Support Assistant Executive

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A telecommunications company located in Singapore is seeking a Customer Support Assistant Executive. The role involves supporting the Sales team, managing customer inquiries, and handling complaints. Candidates should have a diploma or degree and relevant customer service experience. Proficiency in Microsoft Excel and good communication skills are essential. This position requires a positive attitude and teamwork in a challenging environment.

Qualifications

• Relevant customer service experience is essential.
• Ability to work independently and as a team player.
• Positive attitude in challenging situations.

Responsibilities

• Provide support to the Sales team and perform sales activities.
• Manage customer inquiries and respond to their questions.
• Handle complaints and follow up as needed.
• Perform data entry duties related to sales figures.
• Provide administrative assistance including quotations and payment monitoring.

Skills

Customer service experience

Team player

Proficiency in Microsoft Excel

Good interpersonal skills

Communication skills

Communication skills

Education

Diploma / Degree in any field

Job description

About the job Customer Support Assistant Executive

Functional Relationships with: Customers, Sales Sections, Factories, Logistics Department, etc

POSITION PROFILE:

Based in: Singapore

Key Duties & Responsibilities:

• works closely with the Sales team to provides support and perform sales activities
• responsible to manage a group of customers, answering customer questions
• Handling complaints, executing the follow up needed for complaints received from customers
• Perform data entry duties with regard to sales figures, metrics, and other key data
• Provide administrative assistance which includes issuing or quotation, samples, monitoring of payment etc.

Ability / Competency Required:

• Diploma / Degree in any field with the relevant customer service experience
• Able to work well as a team player while being independent and pro‑active
• Positive attitude in a challenging work environment
• Proficient in Microsoft excel
• Good interpersonal and communication skills