Customer Success Specialist - Entry Level [ACO-001-16]

EQUE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading client service firm in Singapore seeks a dedicated professional to enhance client satisfaction and retention. The role involves building relationships, providing tailored support, and collaborating internally to resolve issues. Candidates should hold a diploma or higher and possess strong communication, analytical, and customer service skills. This opportunity offers a chance to develop deep insights into the company’s services while driving long-term client partnerships.

Qualifications

• Minimum Diploma and above.
• Strong customer service skills with a client-focused mindset.
• Ability to analyze data and provide actionable insights to clients.
• Excellent communication and problem-solving skills.

Responsibilities

• Build strong relationships with clients to ensure their satisfaction and loyalty.
• Provide personalized support and solutions to address client needs.
• Monitor client accounts and proactively identify opportunities for improvement.
• Collaborate with internal teams to resolve client issues promptly.
• Conduct regular check-ins with clients to gather feedback and ensure success.
• Develop a deep understanding of the company’s products and services.
• Create and deliver training sessions to help clients maximize product value.
• Track and report on client performance metrics and outcomes.
• Identify opportunities for upselling or cross-selling based on client needs.
• Play a key role in driving client retention and long-term partnerships.

Skills

Customer service skills

Analytical skills

Communication skills

Problem-solving skills

Education

Diploma or higher

Job description

Working location: Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Build strong relationships with clients to ensure their satisfaction and loyalty
• Provide personalized support and solutions to address client needs
• Monitor client accounts and proactively identify opportunities for improvement
• Collaborate with internal teams to resolve client issues promptly
• Conduct regular check-ins with clients to gather feedback and ensure success
• Develop a deep understanding of the company’s products and services
• Create and deliver training sessions to help clients maximize product value
• Track and report on client performance metrics and outcomes
• Identify opportunities for upselling or cross-selling based on client needs
• Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

• Minimum Diploma and above
• Strong customer service skills with a client-focused mindset
• Ability to analyze data and provide actionable insights to clients
• Excellent communication and problem-solving skills

EA License Number: 22C1278

Disclaimer

By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.