Customer Success - Social Media Specialist

Manus AI; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech company in Singapore is seeking a social media operations specialist to enhance user engagement and customer satisfaction. The ideal candidate will manage complaints, maintain brand image, and create help center articles while analyzing social media data. A Bachelor's degree and 1+ years of experience in social media or customer service, along with proficiency in Chinese and English, are required. Join an innovative team at a company pushing the boundaries of AI applications.

Qualifications

• Minimum of 1+ years of experience in social media operations or customer service.
• Preference for experience with international brand social media operations.
• Familiarity with platforms such as Twitter, LinkedIn, Reddit, and Discord.

Responsibilities

• Handle social media complaints and improve customer satisfaction.
• Maintain and enhance the brand image on social media.
• Monitor community interactions and manage user discussions.
• Write clear help center articles based on user needs.
• Analyze social media operation data and suggest optimizations.

Skills

Excellent written and verbal communication skills in Chinese and English

Good customer service awareness

Data analysis skills

Excellent writing and editing skills

Stress resistance and problem-solving abilities

Education

Bachelor's degree or above in Marketing, Communications, Linguistics, or related fields

Job description

Job Responsibilities:

• Social Media Complaint Handling: Responsible for following up and resolving user complaints on social media platforms such as Twitter, LinkedIn, Reddit, Discord, etc., communicating with users promptly to improve customer satisfaction.
• Brand Image Maintenance: Maintain the positive image of the customer service team on social media through regular posting, interaction, and content creation to enhance user engagement.
• Community Management: Monitor social media comment sections and user discussions, optimize community environment, and promptly identify and handle negative public opinion.
• Help Center Article Writing: Write clear and easy-to-understand help center articles based on user needs, answer frequently asked questions, and help users better understand the product.
• Data Analysis and Optimization: Regularly analyze social media operation data, propose optimization suggestions, and continuously improve user experience and brand influence.

Job Requirements:

• Language Skills: Excellent written and verbal communication skills in both Chinese and English, able to support users and collaborate with colleagues in a fully bilingual (English and Mandarin) work environment.
• Educational Background: Bachelor's degree or above, preferably in Marketing, Communications, Linguistics, or related fields.
• Experience Requirements: At least 1+ years of experience in social media operations or customer service, with preference for those with international brand social media operation experience. Familiar with usage rules and user habits of platforms such as Twitter, LinkedIn, Reddit, Discord, etc.
• Capability Requirements: Good customer service awareness with ability to respond quickly to user needs; excellent writing and editing skills, able to create high-quality articles and social media content; good at data analysis, able to adjust operational strategies based on data; strong stress resistance and problem‑solving abilities.
• Bonus Points: Multilingual abilities preferred. Familiarity with AI products or relevant internet industry experience preferred.

About Manus AI

Manus is a general AI agent that bridges minds and actions: it doesn't just think, it delivers results. Manus excels at various tasks in work and life, getting everything done while you rest. At Manus AI, we offer a highly collaborative and innovative environment where experts across engineering, research, and business come together to push the boundaries of AI applications. If you're passionate about cutting-edge technology and making a real impact, we’d love to hear from you!

Contact us: [e-mail]