Customer Success Senior Manager

griddable.io; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

A leading tech firm is seeking a Customer Success Senior Manager to engage with Salesforce Signature customers. This role orchestrates all deliverables and improves implementation health. Candidates should have a robust knowledge of Salesforce's products and a background in managing large enterprise customers. Exceptional communication skills and the ability to influence senior stakeholders are critical for success. This office-flexible role requires being in the office a minimum of three days per week.

Qualifications

• Relevant industry expertise in Customer Success, SaaS, or IT Consulting.
• Strong consultative skills to drive business value for customers.
• Exceptional communication and ability to influence at C-level.

Responsibilities

• Align with stakeholders to ensure value delivery through the Signature Success Plan.
• Serve as the point of accountability for Signature customers.
• Orchestrate technical resources and deliver technical information.

Skills

Customer Success

SaaS platforms

Project Leadership

Technology Consulting

Solutions Architecture

Salesforce product knowledge

Consultative skills

Exceptional communication

Job description

The Role

For our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled experts, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - making all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.

The Customer Success Senior Manager serves as a named resource and partner for our Salesforce Signature customers. They orchestrate all deliverables to which the customer is entitled, including coordinating the day‑to‑day Signature experience from onboarding through contract renewal and expansion. By developing deep relationships with client teams and pairing that with relevant industry knowledge, the manager improves implementation health. This role also partners across Salesforce to provide a unified Signature experience.

This position is suited for candidates capable of engaging both technical engineering stakeholders and senior customer executives.

Responsibilities

• Align with and manage both business and technical stakeholders around customer goals, ensuring value is delivered through the Signature Success Plan.
• Exhibit expertise covering multiple Salesforce Clouds and industry‑relevant domains.
• Serve as the single point of customer accountability for Signature‑entitled customers, building and maintaining strong, trusted relationships.
• Orchestrate technical resources and deliver technical information to customers.
• Drive Customer Success Score metrics, handle escalations, and address red accounts.

Experience and Skills

• Experienced professional with relevant industry expertise in Customer Success, SaaS platforms, Project Leadership, Technology Consulting, and/or Solutions Architecture.
• Knowledge of Salesforce product and platform features, capabilities, and best practices is essential.
• Strong consultative skills, deep curiosity, and proven results as a Trusted Advisor to drive business value for customers.
• Exceptional communication and presentation skills with demonstrated ability to influence at all organizational levels.
• Ability to drive effective and influencing conversations at the C‑level, facilitate difficult discussions, and handle objections adeptly.
• Good to have: Understanding of enterprise architecture principles.

The ideal candidate has a background in managing large, complex enterprise customers in Customer Success or Program Delivery / IT Consulting roles and a strong knowledge of Salesforce’s suite of products, with strengths in Marketing Cloud ideally. They can work and influence multiple stakeholders, businesses, and subsidiaries, articulating complex and mission‑critical customer scenarios and business impact. They demonstrate quick reaction and response, strong forward planning, and long‑term thinking.

Please note: This is an office‑flexible role, with the expectation of being in office a minimum of three (3) days per week.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

Industries

IT Services and IT Consulting