Customer Success Partner Expert

SAP SE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global cloud company located in Singapore is seeking a Customer Success Partner Senior Advisor. This role involves supporting customers with SAP's cloud subscription solutions and ensuring satisfaction through effective execution of Outcome Success Plans. Candidates should have 4-15 years of relevant experience and SaaS or Cloud solutions background. Excellent analytical skills are also critical for success. The company promotes a collaborative, inclusive workplace culture that values personal development.

Qualifications

• 4 – 15 years of experience in relevant areas.
• Experience with SaaS or Cloud solutions is a plus.
• Excellent analytical skills.

Responsibilities

• Support customer success with SAP cloud solutions.
• Coordinate success resources to achieve customer outcomes.
• Monitor Line‑of‑Business consumption and document impact.

Skills

Analytical skills

SaaS experience

Cloud Solutions experience

Education

Bachelor's degree (equivalent)

Job description

Customer Success Partner Senior Advisor - HXM

Proactively engages with an assigned portfolio of less complex customers to achieve business outcomes by supporting the customer’s executives within a customer’s buying center. This role is supported by a manager and peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle, ensuring continuity of cloud subscription‑based solutions and maximizing their usage at the product level.

Key Responsibilities

• Customer Success: Support customer success with SAP cloud subscription solutions within a defined domain or scope; support execution of Line‑of‑Business/Buying Center Relationship Assessments; develop, maintain, and action buying‑center or LoB‑level Outcome Success Plans (OSP).
• Engagement & Coordination: Coordinate success resources across SAP to accomplish customer‑desired outcomes; receive deeper subject‑matter expertise from CE&X centers and other SAP resources when required.
• Consumption & Commercials: Monitor Line‑of‑Business adoption/consumption and document business impact.

Experience Requirements

• 4 – 15 years of experience in relevant areas.
• SaaS or Cloud Solutions experience (a plus).
• Excellent analytical skills.

Education

Bachelor’s degree (equivalent).

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insights more effectively. Having evolved from an ERP leader to a market leader in end‑to‑end business application software and related services, we support database, analytics, intelligent technologies, and experience management as a global cloud company with two hundred million users and over one hundred thousand employees. Our culture is purpose‑driven, future‑focused, collaborative, and committed to personal development.

Inclusion and EEO Commitment

SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.