Customer Success Manager, LeanIX EA (SEA)

SAP SE; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading enterprise software company in Singapore is hiring a Customer Success Manager to drive customer value realization. The role involves developing account strategies, maintaining customer satisfaction, and building strong relationships. Ideal candidates will have strong knowledge of Enterprise Architecture and experience in customer success management roles. The position offers opportunities for professional growth within a collaborative environment focused on innovation and inclusion.

Benefits

Constant learning and skill growth

Great benefits

Flexible working models

Qualifications

• Experience driving renewals, expansions, and up‑sells of subscription‑based software solutions.
• Experience in a B2B SaaS organization.
• Be inquisitive and seek continuous self‑improvement.

Responsibilities

• Develop and implement account strategies to drive customer outcomes.
• Build trusted relationships with customers.
• Monitor SLA performance and maintain customer satisfaction.
• Engage with Global Customer Success Centres for expertise.

Skills

Strong knowledge of Enterprise Architecture (EA)

Business expertise in SAP LeanIX

Strong customer‑facing presence

Relationship‑building skills

Background in Customer Success Management

Experience with cloud software solutions

Technical understanding for SAP LeanIX

Risk‑mitigation strategies

Strong program management skills

Proactive and cooperative team player

Education

Bachelor's degree or equivalent

Job description

A leading enterprise software company in Singapore is hiring a Customer Success Manager to drive customer value realization. The role involves developing account strategies, maintaining customer satisfaction, and building strong relationships. Ideal candidates will have strong knowledge of Enterprise Architecture and experience in customer success management roles. The position offers opportunities for professional growth within a collaborative environment focused on innovation and inclusion.