Customer Success Manager

XION.AI PTE. LTD.; Remote; SGD 60,000 - 80,000; Full time

Job summary

A fintech startup is seeking a Customer Success Manager to ensure client satisfaction and smooth operations. This fully remote role involves coordinating with various teams and troubleshooting client issues. The ideal candidate should be fluent in English and Mandarin, possess a background in accounting or finance, and enjoy flexible work arrangements. Join a family-friendly team that values excellence and diversity in the workplace.

Qualifications

• Strong problem solver who enjoys challenges.
• Excellent communication skills in English and Mandarin.
• Background in accounting or finance is essential.

Responsibilities

• Act as the primary point of contact for Virtual and other clients.
• Troubleshoot and triage client issues.
• Coordinate client deliverables with the operations team.
• Enhance product features based on client feedback.

Skills

Problem solving

Effective communication

Fluency in English

Fluency in Mandarin

Education

Diploma or Degree in accounting/finance

Job description

Join Counto –Transforming Financial Compliance Through Automation!

Visit us at: https://counto.sg

Be part of the automation revolution reshaping the financial compliance industry! At Counto, we’re redefining how businesses handle compliance by leveraging automation to deliver smarter, more efficient, and more affordable accounting, tax, corporate secretarial, and payroll services.

We are a rapidly growing fintech startup that values excellence, flexibility, and work-life balance. Although we work hard, we are also a family-friendly team — fun fact: 70% of our employees are women, many of whom are working mothers! As a remote-first company, you’ll primarily work from home while collaborating with our diverse global team.

Role: Customer Success Manager (Virtual Customers & Clients)

As a Customer Success Manager, you’ll take on multiple responsibilities and play a key role in ensuring client satisfaction and smooth operations.

Key Responsibilities

• Act as the primary point of contact for Virtual and other clients
• Troubleshoot and triage client issues, offering practical and innovative solutions
• Coordinate client deliverables with the operations team
• Work closely with the accounting and product teams to enhance product features based on client feedback

You’re an Ideal Fit

If You :

• Are a strong problem solver who enjoys challenges
• Prefer remote work and value flexibility
• Are friendly, professional, and enjoy working with colleagues from various nationalities
• Are excellent in English (written and spoken)
• Are fluent in Mandarin
• Must have a background in accounting/finance (Diploma / Degree)
• Are a confident and effective communicator

Job Details

• Job Type: Full-time
• Work Arrangement: Remote (Work from Home, with occasional office days and visiting clients)
• Schedule: Monday to Friday

Application Questions

• Are you a qualified Accountant?
• Do you have strong communication and writing skills in English?
• Are you able to read, write, and speak Mandarin fluently?