Customer Success Manager

Glints; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading HR technology company in Singapore is seeking a Customer Success Manager to drive client satisfaction and manage post-sales processes. You will onboard clients, monitor KPIs, and advocate for client needs within the company. Ideal candidates have 2-4 years in customer success or account management, strong communication skills, and a client-first mindset. This role involves working closely with various departments to enhance client experience.

Qualifications

• 2–4+ years of experience in customer success, account management, or post-sales roles.
• Strong communication and presentation skills.
• Ability to manage foreign/ international clients.

Responsibilities

• Own post-sales management and ensure smooth implementation.
• Address client concerns quickly and maintain satisfaction.
• Monitor KPIs/metrics to guide actions.

Skills

Communication skills

Analytical skills

Problem-solving skills

Client management

Education

Bachelor’s degree or equivalent

Job description

Overview

As a Customer Success Manager at Glints, you will be responsible for ensuring post-sales excellence, driving client satisfaction, and owning the end-to-end success of your customer portfolio. You’ll act as the client’s trusted partner, proactively identifying issues and opportunities, ensuring client retention, and advocating for clients internally.

Key Responsibilities

• Own post-sales management: onboard clients, ensure smooth implementation, conduct regular check-ins.
• Be obsessed with the client experience: address concerns quickly, maintain high satisfaction, make clients feel heard.
• Manage client relationships end to end: understand goals, monitor product adoption & usage, surface risks of churn.
• Actively monitor KPIs/metrics (e.g. NPS, retention, usage, renewal rates), report on them, and use them to guide action.
• Be the "voice of the customer" internally: collect feedback & operational issues, collaborate with product, support, operations to drive improvements.
• Provide excellent communication: present solutions, run training sessions, share product updates.
• Exercise ownership: take full responsibility for your client outcomes, escalate issues appropriately, follow through.

Requirements

• 2–4+ years of experience in customer success, account management, or post-sales roles—preferably in HR / EOR / SaaS.
• Strong communication & presentation skills, both written and verbal.
• Demonstrated ability to manage foreign / international clients.
• Customer-obsessed mindset: you put client success first and are responsive to feedback.
• Good analytical skills: ability to understand data, spot trends, forecast account behaviour.
• Excellent problem-solving skills and ability to work under pressure.
• Ability to work cross-functionally with Sales, Product, Operations, Legal, etc.
• Bachelor’s degree or equivalent—business, HR, communications, or relevant field preferred.