Customer Success Manager

Siemens Mobility; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is looking for an experienced Customer Success Manager to build long-term customer relationships and drive successful onboarding. You will ensure customer retention through proactive engagement and collaboration with various teams to resolve issues. Ideal candidates will have over 5 years of experience in customer success roles, excellent communication skills, and familiarity with building automation technologies. The position offers flexibility with hybrid work options, comprehensive welfare programs, and opportunities for growth.

Benefits

Flexible working environment

Comprehensive welfare programs and health insurance

Continuous learning opportunities

Inclusive team culture

Qualifications

• 5+ years in Customer Success or similar roles focused on customer outcomes.
• Experience with building automation technologies.
• Ability to translate technical concepts for business audiences.

Responsibilities

• Build long-term customer relationships and act as a primary point of contact.
• Lead onboarding and implementation planning for customers.
• Monitor customer health and reduce churn through proactive engagement.

Skills

Customer Success

Account Management

Communication

Relationship Building

Organizational Skills

Proactive Mindset

Tools

Salesforce

Microsoft Office

Job description

Key Responsibilities

• Building trusted, long-term customer relationships – Acting as the primary point of contact for assigned accounts and partnering with stakeholders at all levels to help customers achieve their desired outcomes.
• Driving successful onboarding and adoption – Leading onboarding and implementation planning, training users, and proactively identifying gaps in product usage to ensure value is realized early.
• Ensuring customer retention and growth – Identifying risks early to reduce churn, monitoring customer health, and partnering with Sales to support upsell and cross‑sell opportunities.
• Owning end‑to‑end customer delivery quality – Working closely with account management, service, and commercial teams to ensure consistent, high‑quality delivery and customer satisfaction.
• Resolving issues and representing customer needs – Collaborating with Support, Product, and Engineering teams to resolve issues and advocating for customer feedback to influence improvements.
• Using data to guide decisions and outcomes – Analyzing usage data, tracking KPIs such as adoption, retention, and NPS, and maintaining accurate records in CRM systems.

Qualifications

• Proven experience in customer‑facing success roles – 5+ years in Customer Success, Account Management, or similar roles focused on long‑term customer outcomes.
• Background in building or smart building technologies – Experience with building automation, fire safety, or related technologies that support complex customer environments.
• Strong communication and relationship‑building skills – Ability to clearly translate technical concepts for business audiences and business needs for technical teams.
• Highly organized with strong follow‑through – Comfortable managing multiple priorities, deadlines, and customer commitments with attention to detail.
• Proactive and solution‑oriented mindset – Takes initiative, adapts to change, and focuses on solving problems before they impact customers.
• Comfort with tools and systems – Experience using CRM platforms (e.g., Salesforce), Microsoft Office, and proposal or reporting tools.

What we offer

• Flexibility: Inclusive and flexible working environment with hybrid and remote options.
• Welfare: Comprehensive welfare programs and health insurance extendable to your family; professional accident insurance.
• Growth opportunities: Continuous and individual learning journeys.
• Inclusive culture: A team culture where you can be yourself.

This is what happens after you apply:

• Talk with our recruiter to get to know your motivation & your experience.

Come join us, and #TransformTheEveryday through technology!

Siemens is an equal opportunity employer, offering a safe and inclusive work environment, based on mutual respect and the appreciation of uniqueness, guaranteeing equal employment opportunities to all qualified candidates to unleash their full potential.

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