Customer Success & Admin Coordinator (Mon–Fri, 9–6)

KLEEPERS SG PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service firm in Singapore is looking for a responsible Customer Service / Admin Assistant to support daily operations and manage customer communications across multiple channels. The ideal candidate should have strong organizational and communication skills, with prior customer service experience preferred. Responsibilities include responding to inquiries via phone and social media, managing emails, and maintaining customer details. The role offers a supportive work environment and stable hours, with opportunities for long-term growth.

Benefits

Stable working hours (Monday to Friday) 9am-6pm.

Supportive and friendly work environment.

Opportunity for long-term growth with the company.

Qualifications

• Preferably with prior customer service experience.
• Good communication and interpersonal skills are essential.
• Must be organized, responsible, and detail-oriented.
• Comfortable using phone, email, and social media platforms.
• Able to work independently and manage daily administrative tasks.

Responsibilities

• Monitor and respond to messages received on the company phone.
• Handle incoming phone inquiries in a professional manner.
• Check and manage company emails daily.
• Log in to social media to respond to inquiries and reviews.
• Gather feedback from first-time customers one day after service.
• Update and maintain customer details accurately.
• Send follow-up messages to customer leads.
• Prepare and submit month-end reimbursements.

Skills

Customer service experience

Good communication skills

Organizational skills

Interpersonal skills

Social media proficiency

Job description

A customer service firm in Singapore is looking for a responsible Customer Service / Admin Assistant to support daily operations and manage customer communications across multiple channels. The ideal candidate should have strong organizational and communication skills, with prior customer service experience preferred. Responsibilities include responding to inquiries via phone and social media, managing emails, and maintaining customer details. The role offers a supportive work environment and stable hours, with opportunities for long-term growth.