Customer Service Team Lead - 6-Month Contract (Novena)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a team leader to support the Project Manager in achieving survey objectives. The ideal candidate will possess a Diploma in Business or related field and have solid leadership experience within a call center. Responsibilities include leading a team to achieve KPIs, handling escalations, and ensuring data accuracy. Candidates must be available to work weekends as needed. This is a 6-month renewable position offering a salary of up to $4,000.

Qualifications

• Minimum Diploma qualification in Business, Marketing, or related field.
• At least 1–2 years of leadership experience in a call center.
• Availability to work on weekends as required by project schedules.

Responsibilities

• Support Project Manager in achieving survey objectives.
• Lead team to meet service levels within timeline.
• Ensure daily Key Performance Indicators are met.

Skills

Strong communication skills

Interpersonal skills

Proficiency in MS Office

Attention to detail

Ability to work independently

Education

Diploma in Business, Marketing, or related field

Tools

MS Office

Data entry tools

Job description

A recruitment agency in Singapore is seeking a team leader to support the Project Manager in achieving survey objectives. The ideal candidate will possess a Diploma in Business or related field and have solid leadership experience within a call center. Responsibilities include leading a team to achieve KPIs, handling escalations, and ensuring data accuracy. Candidates must be available to work weekends as needed. This is a 6-month renewable position offering a salary of up to $4,000.