Customer Service & Supply Chain Executive (ID: 691977)

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A logistics firm in Singapore is seeking a skilled logistics coordinator who will play a vital role in order processing and customer satisfaction. The ideal candidate should have a Bachelor's degree in Supply Chain Management and at least 3 years of experience in logistics and order processing. Responsibilities include managing sales orders, communicating with customers, and ensuring compliance with export regulations. This role offers opportunities for negotiation and strategy development in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in supply chain logistics and order processing.
• Ability to thrive in a fast-paced and dynamic environment.

Responsibilities

• Process inquiries, quotations, and sales orders accurately.
• Prepare Purchase Orders upon receiving customer orders.
• Communicate with customers regarding order status and inquiries.
• Generate and analyze sales reports to track KPIs.
• Negotiate shipping rates and contracts with logistics partners.

Skills

Negotiation skills

Analytical skills

Problem-solving capabilities

SAP proficiency

Education

Bachelor’s degree in Supply Chain Management or related field

Job description

Brief Summary

Join a dynamic team where you will play a vital role in processing orders and managing logistics. This position offers an opportunity to enhance your skills while ensuring customer satisfaction through efficient order fulfillment.

Responsibilities

• Process inquiries, quotations, and sales orders accurately and promptly, ensuring adherence to customer specifications.
• Prepare Purchase Orders upon receiving customer orders.
• Communicate with customers regarding order status, product availability, pricing, and inquiries.
• Maintain and prepare sales-related documentation, including invoices, quotations, purchase orders, contracts, and sales reports.
• Collaborate with internal teams and external partners such as logistics, production, and finance to ensure smooth order fulfillment and high customer satisfaction.
• Generate and analyze sales reports to provide insights and track key performance indicators (KPIs) for the sales team and management.
• Identify and resolve issues related to the sales process, including order discrepancies and customer complaints.
• Prepare and manage export documentation, including invoices, packing lists, certificates of origin, customs declarations, and shipping instructions.
• Apply international commercial terms (Incoterms) to evaluate responsibilities, costs, and risks associated with shipments.
• Ensure compliance with export regulations and trade laws for both origin and destination, handling licenses and trade restrictions.
• Coordinate international logistics by working with freight forwarders, carriers, and customs brokers to facilitate timely and cost-effective transportation.
• Support customs clearance by providing accurate documentation to authorities for smooth passage through customs checkpoints.
• Identify potential risks in international shipments and develop strategies for risk mitigation.
• Negotiate shipping rates, terms, and contracts with logistics partners to optimize transportation costs.
• Implement tools and technologies to enhance real-time visibility into shipment statuses for proactive issue resolution.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• At least 3 years of experience in supply chain logistics and order processing.
• Proven negotiation skills with internal stakeholders, suppliers, and service providers.
• Strong analytical and problem-solving capabilities.
• Proficiency in SAP systems.
• Ability to thrive in a fast-paced and dynamic environment.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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