Customer Service Specialist [Up to $3200 | 5 days work | Jurong] - 2310

-; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading advisory firm in Singapore is looking for a Customer Service Officer to promote programs and manage customer inquiries. The ideal candidate has at least 2 years of relevant experience, possesses strong customer service and sales skills, and is proficient in MacBook and G-Suites. This role entails sales activities and administrative tasks to support the centre's operations. Salary is competitive, with a range of $2650 - $3500.

Qualifications

• Minimum GCE 'A' levels or Diploma qualifications.
• At least 2 years of experience in customer service-related roles.
• Proficient in MacBook and G-Suites.

Responsibilities

• Explain courses and philosophy to potential customers.
• Promote centre programmes to customers.
• Handle phone and email queries promptly.
• Manage sales transactions effectively.
• Arrange replacement lessons and appointments.

Skills

Customer service skills

Sales skills

Relationship building

Communication skills

Education

GCE 'A' levels or Diploma

Tools

MacBook

G-Suites (Drive, Gmail, Docs, Sheets)

Job description

Customer Service Officer
Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Jurong Gateway (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote centre programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre
• Management or teachers.
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279