Customer Service Specialist (Parts)

RN CARE PTE. LTD.; Serangoon Garden Circus; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Singapore is seeking an experienced Customer Service and Sales Support Specialist. You will provide support for parts products, manage work orders, and liaise with various departments. The ideal candidate possesses a diploma in engineering and at least 3 years of experience in a similar role. Competitive salary and application confidentiality assured.

Qualifications

• Minimum of 3 years of experience in Customer Service or Sales Support in the Engineering Industry.
• Ability to manage resources effectively to achieve budget goals.

Responsibilities

• Provide before and after sales support for parts products sold by the company.
• Liaise with various departments on machines/equipment and staffing issues.
• Organize and oversee work orders and sub-contractor arrangements.

Skills

Customer Service

Technical Support

Problem-solving

Education

Min Diploma in Engineering

Job description

Responsibilities

• In charge of providing before and after sales support for all parts products sold by company
• In charge of controlling, managing and utilizing manpower and asset resources to generate the revenue to achieve the budget
• Responsible in liaising with the various departments on machines/ equipment, customers and staffs issues
• Responsible for arranging for the opening of work order to execute jobs request as well as control and monitor work progress
• Responsible in raising local purpose order to cover outside work transactions
• Taking charge arranging and organizing works to sub-contractors.
• Assist in trouble-shooting problems as and when required and proving of technical support for all the products line.
• Any ad hoc duties as assigned

Requirements

• Min Diploma in Engineering or related
• Min 3 years of experience in Customer Service / Sales Support in Engineering Industry

To submit your application, please apply online to [e-mail] or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900