Customer Service Specialist (Manufacturing)

Heraeus; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A manufacturing company in Singapore is seeking a Customer Service Specialist to enhance the Order-To-Cash process. Responsibilities include handling customer inquiries, order processing, and ensuring timely delivery. The ideal candidate will have at least 3 years of customer service and SAP experience, along with a diploma in any field. This position offers a 1-year contract with the possibility of conversion to a permanent role.

Qualifications

• Minimum Diploma in any field.
• At least 3 years of customer service and SAP experience.
• Knowledge of SAP Order-To-Cash process.

Responsibilities

• Providing reference pricing from SAP and issuing SAP quotations.
• Handling customer inquiries with a focus on delivering professional support.
• Coordinating with the production planning team to meet delivery dates.

Skills

Customer service

SAP experience

Team collaboration

Adaptability

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Specialist (Manufacturing)

This position is accountable for contributing to the efficiency and effectiveness of the Order-To-Cash (OTC) process, ensuring customer satisfaction while adhering to standard operating procedures (SOP) and guidelines, and supporting customer service team performance and continuous improvement.

Job Responsibilities

• Providing reference pricing from SAP and issuing SAP quotations to support the sales team, effectively and efficiently pricing to customers.
• Handling customer inquiries with a focus on delivering professional customer support and resolving customer issues.
• Order Processing: Coordinating with the production planning team from different Heraeus Electronics production sites to ensure customer-requested delivery dates are met within standard lead times.
• Managing and monitoring customer consignment stock and planning stock replenishment to maintain consignment inventory levels within targeted KPIs.
• Processing and monitoring precious metal hedging prices with the internal trading company in SAP and confirming the precise hedged prices in sales order confirmations or pro forma invoices to customers.
• Monitoring and ensuring that confirmed sales orders are shipped on time and providing shipping pre-alerts to customers.
• Requesting and submitting new customer numbers through the master data governance tool (SAP Business Client 7.70).
• Coordinating new material number releases and raising Engineering Change Requests (ECR) for new/changed customer and packing checklists, and new/changed customer part numbers on labels.
• Regulatory Compliance and Ad-Hoc Tasks: Involvement in local site and global measures such as IATF and ISO certification and HET commercial excellence initiatives.
• Taking up ad-hoc tasks as and when required by the Supervisor.

Job Requirements

• Minimum Diploma in any field
• At least 3 years of customer service and SAP experience
• Knowledge of SAP Order-To-Cash (OTC) process
• Team collaboration, including working effectively with other functions
• Adaptability to a fast-paced environment
• 1 year contract and convertible to permanent after 1 year