Customer Service & Returns Specialist

LA RIQUEZA GLOBAL HOLDINGS LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading global company in Singapore is seeking a Customer Service & Returns Officer to manage B2C inquiries and oversee the entire returns lifecycle. This role demands exceptional communication skills and the ability to resolve issues quickly and effectively. Ideal candidates have proven experience in customer experience, familiarity with e-commerce platforms, and a detail-oriented mindset focused on process accuracy. Join us to deliver a seamless and trustworthy experience for our customers.

Qualifications

• Proven background in B2C e-commerce support or customer experience (CX) roles.
• Exceptional written skills with the ability to handle high-pressure, high-volume environments.
• Highly organized with a focus on process accuracy and timely follow-through.

Responsibilities

• Manage high-volume inquiries via email and chat.
• Liaise with logistics and finance teams to solve payment or delivery hurdles.
• Own the end-to-end returns lifecycle.

Skills

Customer Experience

Communication Skills

Technical Savvy

Detail-Oriented

Interpersonal Skills

Tools

Help-desk ticketing systems

e-commerce platforms (e.g., Shopify, Magento)

Microsoft Office

Job description

A leading global company in Singapore is seeking a Customer Service & Returns Officer to manage B2C inquiries and oversee the entire returns lifecycle. This role demands exceptional communication skills and the ability to resolve issues quickly and effectively. Ideal candidates have proven experience in customer experience, familiarity with e-commerce platforms, and a detail-oriented mindset focused on process accuracy. Join us to deliver a seamless and trustworthy experience for our customers.