Customer Service Representative- Logistics

SunEx International; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics company in Singapore is seeking a Customer Support Specialist to respond to customer queries via phone, email, or chat. The role involves guiding customers, analyzing product malfunctions, and ensuring their issues are resolved. Candidates should have strong communication skills, problem-solving abilities, and at least one year of experience. Benefits include cell phone reimbursement and a quarterly bonus.

Benefits

Cell phone reimbursement

Morning shift schedule

Quarterly bonus

Qualifications

• Experience as a Customer Support Specialist or similar role.
• Familiarity with the Logistics and Freight Forwarding Industry is advantageous.
• Must be proficient in local language and English.

Responsibilities

• Respond to customer queries through phone, email, or chat.
• Guide customers on using specific features or products.
• Gather and share customer feedback with the team.

Skills

Communication

Problem-solving

Client-facing skills

Time management

Adaptability

Education

Graduate

Tools

Help desk software

Remote support tools

Job description

As a Customer Support Specialist, your main responsibility will be to respond to customer queries promptly and accurately through phone, email, or chat. You will need to identify customer needs, guide them on using specific features or products, and analyze and report any product malfunctions. Keeping our internal databases updated with technical issue information and engaging with customers on social media to provide assistance will also be part of your role.Your role will involve sharing customer feedback and feature requests with the team, informing customers about new features, and following up to ensure their technical issues are resolved satisfactorily. You will also gather feedback from customers and collaborate with Product, Sales, and Marketing teams to enhance our services.To excel in this role, you should have experience as a Customer Support Specialist or in a similar customer service role. Familiarity with the Logistics and Freight Forwarding Industry is advantageous. Proficiency in using help desk software and remote support tools is essential, along with strong communication, problem-solving, and client-facing skills. You should be able to multitask, exhibit patience in handling challenging situations, and demonstrate core skills such as communication and problem-solving, along with soft skills like time management and adaptability.The ideal candidate will have a minimum of one year of experience, be a graduate, proficient in the local language and English, and available for full-time work from 9:00 am to 6:30 pm, Monday to Saturday in Vadodara. The position offers benefits such as cell phone reimbursement, a morning shift schedule, and a quarterly bonus.If you meet these qualifications and are ready to contribute to providing excellent customer support, we encourage you to speak with the employer at [phone].,