Customer Service Rep - Contract

ZENITH INFOTECH (S) PTE LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading IT solutions provider in Singapore is seeking candidates for a customer support role. Responsibilities include making outbound calls, solving customer issues, and collaborating with various teams to ensure efficient resolution of requests. The position involves documentation and communication via email and chatbot, with varied shifts to provide flexibility. Applicants should be prepared for a dynamic environment focused on customer satisfaction and effective communication.

Responsibilities

• Perform outbound calls to users who leave a callback.
• Provide first call resolution to users calling into our public hotline.
• Liaise with other support or product teams to resolve requests timely.
• Document, notify, escalate, track, and follow up on all incidents.
• Manage emails as assigned by the team leader.
• Respond via the Chatbot as needed.

Job description

About the Company

Zenith Infotech (S) Pte Ltd. was started in 1997, primarily with the vision of offering state-of-the-art IT Professionals and solutions to various organizations and thereby helping them increase their productivity and competitiveness. From deployment of one person to formation of whole IT teams, Zenith Infotech has helped clients with their staff augmentation needs. Zenith offers opportunity to be engaged in long term projects with large IT savvy companies, Consulting organizations, System Integrators, Government, and MNCs.

EA 20S0237

Industry: 62011 - Development of software and applications (except games and cybersecurity)

Responsibilities

• Perform outbound calls to users who leave callback
• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Working Location: Suntec

Shift/Work schedule

44 hours per week. 5.5 days.

Shift allowance but public holiday allowance at S$100

• A. 6.45am to 3.45pm
• B. 8am to 5pm
• C. 9am to 6pm
• D. 11am to 8pm
• E. 12.45pm to 10.45pm