Customer Service (Permit Declaration)

Allied Container Group; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service professional to manage import/export documentation and liaise with carriers. The ideal candidate should have at least 2 years of experience in shipping, be computer literate, and possess strong interpersonal skills. Responsibilities include preparing documents, ensuring billing accuracy, and handling customer inquiries. Join this passionate team to revolutionize supply chain processes with innovative technology.

Qualifications

• Minimum 2 years experience in shipping or shipping-related company.
• Proficient in handling import and export documentation.

Responsibilities

• Ensure smooth flow of import and export documentation process.
• Prepare all related documents for import and export.
• Liaise with carriers and forwarders for bookings.

Skills

Computer literacy

Good interpersonal skill

Education

Diploma in Maritime Studies, Shipping, Logistics & Supply Chain

Job description

Join our passionate team and revolutionize the supply chain with cutting-edge technologyCustomer ServiceFull TimeAbout UsAllied Container Group is a leading container haulage operator and yard operator founded in Singapore in 1975. We are dedicated in using technology to improve the lives of small businesses and consumers in the logistics sector.

What You'll Do

• Ensure smooth flow of import and export documentation process flow.
• Prepare all related documents pertaining to import and export including Permit Declarations
• Liaise with carriers / forwarders on bookings of vessels for exports and arrival dates of vessels, port charges, etc for imports
• Ensure all billings are done promptly and accurately
• Handle customer enquiries, complaints and requirements
• Always develop and maintain excellent service to internal and external customers
• Advise supervisor of any irregularities discovered within the assigned transactions

What You'll Need

• Minimum 2 years experience in shipping or shipping related company
• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain