Customer Service/ Order Fulfilment Specialist (Northeast) #HGN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency located in Singapore is seeking a Customer Support Associate to manage end-to-end order processing, ensuring accurate fulfillment and customer satisfaction. The successful candidate will support customers by handling inquiries, processing orders, and collaborating with logistics teams. Candidates with an opticianry qualification or prior customer service experience are preferred. Interested applicants are invited to submit their resumes to the provided email address.

Qualifications

• Opticianry qualification or experience preferred, or prior customer service experience.

Responsibilities

• Provide customer support and manage order processing.
• Handle customer inquiries and provide product information.
• Process customer orders accurately and capture details in the system.
• Coordinate with logistics and warehouse teams for order fulfillment.
• Track shipments and update customers on delivery status.
• Resolve customer issues and elevate complex cases.
• Maintain accurate records of orders and communications.
• Collaborate with internal teams to meet customer expectations.
• Monitor inventory availability and inform relevant teams.
• Ensure high standards of customer satisfaction.
• Support continuous improvement of service processes.

Job description

Responsibilities

• Provides customer support and manages end-to-end order processing, ensuring accurate fulfillment, timely delivery, and a smooth customer experience in a fast paced environment.
• Handle customer inquiries, provide product information, and deliver timely support.
• Process customer orders accurately and ensure all details are captured in the system.
• Coordinate with logistics and warehouse teams to ensure timely and accurate order fulfillment.
• Track shipments and update customers on delivery status or delays.
• Resolve customer issues and elevate complex cases when necessary.
• Maintain accurate records of orders, communications, and delivery documentation.
• Collaborate with sales, operations, and other internal teams to meet customer expectations.
• Monitor inventory availability and inform relevant teams of low stock or potential shortages.
• Ensure high standards of customer satisfaction through proactive communication and follow-up.
• Support continuous improvement of service processes to enhance efficiency and customer experience

Requirement

• Opticianry qualification or experience is preferred, or prior customer service experience.

All Interested candidates are invited to email your resume in MS Word format to:

[e-mail]

Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

Recruiter's ref code: #HGN

We regret to inform that only suitable candidates will be shortlisted for an interview.