Customer Service Officer (Public Sector)

SCIENTEC CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A consulting firm in Singapore is seeking candidates for a Research and Statistics position. The role involves answering queries, conducting follow-ups, and entering survey data. Candidates should have at least one year of experience in market research or customer service, be tech-savvy with Microsoft Office skills, and be proficient in English. This is an 8-month renewable contract with office hours from Monday to Friday and includes bonuses and various benefits.

Benefits

Annual Leave

Medical Leave

Extensive medical benefits

Bonuses

Qualifications

• At least one year of experience in market research, customer service, sales, or survey interviewing.
• Experience with data entry tasks.
• Tech savvy with good knowledge of Microsoft Office tools.

Responsibilities

• Answer phone and email queries from respondents to ensure data accuracy.
• Conduct follow-up calls and reminders.
• Perform data entry for selected survey returns.
• Maintain a call log for tracking purposes.
• Conduct random checks on data entered for accuracy.
• Assist officers with data clarifications.
• Perform desktop research for supplementary information.

Skills

Market research

Customer service

Data entry

Microsoft Word

Microsoft Excel

Survey interviewing

Proficient English

Job description

Opportunity to work on Research and Statistics work in the Public Sector

8 months' renewable contract with bonuses

Mon to Fri, Office Hours

Benefits - AL, Medical Leave and extensive medical benefits

Job Responsibilities

• Answer phone and email queries from respondents to ensure the accuracy of corporate survey.
• Conduct follow up call chasers and reminders.
• Data entry of selected survey returns into the survey system.
• Maintain a call log to keep track of contact rate.
• Conduct random checks of data entered survey forms to ensure data accuracy.
• Assist officers in data clarifications.
• Perform desktop research on the internet for supplementary information

Looking for

• Singaporeans only
• Have at least one (1) year of experience in market research, customer service, sales or survey interviewing
• Data entry experience
• Tech savvy with good working knowledge of Microsoft Word and Microsoft Excel
• Proficient in English (spoken & written) and have the confidence to conduct surveys in English over telephone interviews.