Customer Service Officer cum Receptionist

VENUS BEAUTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service-oriented company in Singapore is seeking a candidate to manage the customer service hotline. The role involves providing first-level support, resolving customer queries, and coordinating with internal teams. Candidates should possess a minimum of GCE 'N'/'O' Level and have 1 to 2 years of relevant experience. Strong analytical, problem-solving abilities, and proficiency in MS Office are essential for success in this role.

Qualifications

• Minimum GCE 'N'/'O' Level education required.
• 1 to 2 years of experience in customer service or retail preferred.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Handle customer service hotline and provide first level of support.
• Resolve customer queries efficiently and escalate issues promptly.
• Co-ordinate with internal staff to ensure closure of all customer service calls.

Skills

Customer service orientation

Analytical skills

Problem-solving abilities

Interpersonal skills

Education

Minimum GCE 'N'/'O' Level

Tools

MS Office (Excel & Word)

Job description

Responsibilities

• Handle customer service hotline and provide first level of support
• Handling telephone calls, screening and directing calls
• Provide quality customer service to customers over phone or email
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and elevate problems/issues promptly
• Other ad-hoc duties as assigned

Requirements

• Minimum GCE ‘N’/‘O’ Level
• 1 to 2 year(s) relevant experience in customer service or retail
• Strong analytical, good problem solving and decision making abilities.
• Proficient in MS Office (Excel & Word)
• Ability to work independently with minimum supervision
• Customer-oriented with good interpersonal and communication skill