Customer Service Officer cum Admin

SPACE + PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local company in Singapore is seeking a full-time administrative assistant to manage daily documents and assist with supplier orders and customer inquiries. The ideal candidate should have O Level or diploma equivalent, basic computer skills, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• Basic computer skills including Excel, Word, and Email.
• Good collaborative skills and team player.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Prepare and manage daily documents like quotations and invoices.
• Update job and project tracking sheets.
• Assist in processing supplier orders and payments.
• Attend to customer inquiries via phone, WhatsApp, email.
• Handle after-sales service requests.
• Plan and adjust installation dates with clients.
• Maintain and update customer records in the CRM system.

Skills

Basic computer skills (Excel, Word, Email)

Good collaborative skills

Ability to handle multiple tasks

Education

O Level, diploma equivalent or above

Job description

Job Description

• Prepare and manage daily documents such as quotations, invoices, and delivery orders.
• Update job and project tracking sheets (e.g., installation schedules, servicing jobs).
• Assist in processing supplier orders, payments, and claims.
• Attend to customer inquiries via phone, WhatsApp, email.
• Handle after-sales service requests and plan the schedule.
• Plan, confirm, or adjust new client's installation dates; align schedules with internal team.
• Handle rescheduling, cancellations, or material shortages promptly; elevate issues when needed.
• Maintain and update customer records in the CRM system, ensuring accurate and up-to-date information.
• Coordinate with factory manager to order materials for ongoing projects or installations when required.
• Arrange logistics for picking up or sending out stocks and materials to job sites.
• Work closely with the installation team to manage daily work schedules and logistics.

Qualifications

• O Level, diploma equivalent or above.
• Basic computer skills (Excel, Word, Email).
• Good collaborative skills and a team player.Ability to handle multiple tasks while working in a fast-paced environment.
• Able to start immediately.

Job Type: Full-time