Customer Service Officer

M-TECH AIR-CON & SECURITY ENGINEERING PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facilities management firm in Singapore is seeking a qualified candidate to coordinate technical jobs and manage inquiries effectively. The ideal applicant should hold a diploma in Engineering or Facilities Management and have 2–3 years of relevant experience. Responsibilities include scheduling jobs, preparing quotations, and ensuring effective communication with clients. A proactive attitude and strong problem-solving skills are essential for success in this role.

Qualifications

• At least 2–3 years of relevant experience in handling term contracts or FM projects.
• Strong problem-solving mindset with a proactive and hands-on attitude.
• Able to work independently with minimal supervision.

Responsibilities

• Coordinate job schedules with technicians.
• Receive customer inquiries through various channels.
• Prepare daily schedules and checklists.

Skills

Problem-solving mindset

Communication skills

Planning skills

Coordination skills

Proficient in Microsoft Office

Education

Diploma in Engineering, Facilities Management, or related field

Tools

Service tracking systems

Job description

Responsibilities:

• Scheduled, pair up and coordinated job with technicians
• Receive MA enquiry via call, email, or WhatsApp.
• Prepare daily schedule and checklist
• Prepare and send quotation for repair or replacement works.
• Follow up with the customer for quotation approval.
• Record job confirmation for tracking.
• Prepare and submit for all side EGPTW, namelist, RA, SWP, MOS, HP for monthly servicing and repair works.
• Check, scan service report in system and submit to client
• Monitor and follow up of water treatment report with NEA submission
• Submit contractor summary sheet after job completed for repair and servicing
• Monitor, follow up of WRPC, SE etc
• Prepare and submit invoice in Ariba

Requirements:

• Diploma in Engineering, Facilities Management, or related field.
• At least 2–3 years of relevant experience, ideally handling term contracts or FM projects.
• Strong problem-solving mindset with a proactive and hands-on attitude.
• Good communication, planning, and coordination skills.
• Proficient in Microsoft Office and service tracking systems.
• Able to work independently with minimal supervision.