Customer Service Officer

IDP EDUCATION LIMITED Singapore Branch; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global education service leader in Singapore is seeking a Reception & Customer Support professional. The role involves managing reception responsibilities, providing administrative support, and coordinating IT services. Ideal candidates will possess a diploma or professional certificate and experience in Microsoft products. Strong communication and organizational skills are essential. Join a dynamic team dedicated to international education services.

Qualifications

• Diploma or professional certificate in any field required.
• Experience in Microsoft products and desktop support preferred.
• Strong communication and interpersonal skills are essential.
• Ability to work independently as well as part of a team.
• Excellent organizational and project coordination skills are a must.

Responsibilities

• Manning reception area and attending to all inquiries.
• Managing student registrations and CRM updates.
• Providing general administration support to the office.
• Coordinating office activities to ensure efficiency.
• Managing IT service provider coordination.

Skills

Communication skills

Customer service experience

Organizational skills

Interpersonal skills

IT troubleshooting

Education

Diploma/Professional Certificate in any field

Tools

CRM system (SAP Cloud4Customer)

Microsoft Office

Concur/Ariba

Job description

JOB DESCRIPTION

About Us:

IDP is a global leader in international education services. We help international students study in English speaking countries. Our success comes from connecting students with the right course in the right university or institution and the right country.

IDP Education is a global leader in the international education industry which operates a number of related business lines including; international student placement; English language testing; English language Training; and Hotcourses. We are a rapidly growing global organisation with ambitious future expansion plans.

IDP Education is a publicly listed company in Australia. Education Australia, a company representing 38 prestigious Australian Universities, owns 50% of the shares in the business with the remaining 50% held by public investors.

Responsibilities:

Reception & Customer Support (60%):

• Manning of Reception area and attend to all enquiries.
• Registration of walk-in students and assigning the students to the respective counsellors.
• Create new and updating of student entries in CRM system (SAP Cloud4Customer).
• Assisting with IELTS registrations and issuing receipts for IELTS fees collected.
• Tally of daily cash and nets collection and issuing receipts for monies collected.
• To handle all email communications for the organisation and timely assignment of emails to respective parties.
• Ensure tidiness and cleanliness of reception and customer touchpoints.
• Inventory management for office supplies
• Handle travel documentation for overseas visitors

Office Facilities Support and Administration(20%):

• Provide general administration support to the Regional and Singapore office
• Collaborate with the Country Manager & Admin Team Lead to provide effective and efficient administrative support
• Review, manage and review all office and service/equipment contract/agreements under charge. Ensure Contractors meet Service Level Agreements.
• Ensure facilities are in good condition and take corrective actions if required. Report any hazards to management immediately
• Implement preventive maintenance program to ensure company facilities are well-cared for and adequate to support the company’s business operations
• Ensure office safety is in compliance with regulations set by the building management
• Respond to maintenance issues immediately upon notification
• Conduct training, drills and exercises in fire safety and ensure that fire safety requirements set by SCDF are fulfilled
• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Sourcing for and liaising with suppliers and vendors for items such as print materials and corporate gifts
• Invoice and PO submissions through Concur/Ariba
• Updating both internal and external facing office notices and signages (basic)
• Mail sorting and processing
• Finance related form filing and signature collection
• Petty cash collections/ deposit/ reconciliation.
• Manage agendas/travel arrangements/appointments etc. for the upper management

IT Service Provider Coordination(10%):

• Responsible for project management of IT Setup and succeeding implementation region/country specific systems
• Responsible for network administration
• Provide 1st level of troubleshoot assistance
• Work with IDP Service Desk and Vendor to provide trouble-free IT support at site
• Ensure all equipment are in good working condition at site. Eg. Support of PCs, handheld systems, printers, telephone systems, access systems
• IT, network and infrastructure system for local teams
• Installation, support and maintenance of applications
• Ensure procurements and reconciliation follows procedures and timelines

Ad-Hoc(10%):

• Support with staff engagement and wellness activities and HR administrative work.
• Support with Special Projects eg. Office Move
• Work closely with internal and external stakeholders to develop and implement workplace safety and health management policies, operations processes and best practices to achieve high performance and service levels

Requirements:

• Diploma/Professional Certificate in any field
• Experience in Microsoft products and desktop support
• Work experience in PC, laptop and handheld systems
• Experience in Microsoft Office, MS Outlook over MS Exchange
• Good understanding of workplace management skills
• Able to work either alone or part of a team
• Has strong communication and interpersonal skills with ability to interact with different level of stakeholders
• Able to work in a fast-changing business environment
• Has excellent organisation and project coordination skills