Customer Service Officer

The Keppel Club; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier recreational club in Singapore is seeking a motivated individual to assist in managing customer service and operations at Gym and Tennis facilities. Responsibilities include handling member inquiries, ensuring smooth operations, and maintaining recreational equipment. Candidates should possess good coordination skills, a teamwork attitude, and be energetic. Shift work required, including weekends.

Qualifications

• Candidates with First-aid certification and familiar with the function and usage of AED a plus.
• Good coordination and organizing skills including time management.
• Individual who understands the demands of working in a hospitality industry.

Responsibilities

• Liaise with club vendor on all matters relating to Gym & Tennis.
• Assist members in Gym & Tennis program registrations and cancellations.
• Ensure smooth daily operations of the recreational facilities.

Skills

First-aid certification

Good coordination skills

Team player

Computer literate

Energetic personality

Job description

Assist with daily functions of the Customer Service / Operations/ Events/ Sports department, manage the Gym, Tennis and other recreation facilities while providing memorable customer service to members/guests/public including handling queries. Assist to organize sports activities, competition and events. (Staff will be stationed in the Gym Front-desk)

Responsibilities

• Liaise with club vendor on all matters relating to Gym & Tennis facilities & program.
• Assist members in Gym & Tennis program registrations and cancelations.
• Answer incoming calls and attend to enquiries on Gym & Tennis related matters.
• Tabulate and generate monthly invoices and billings for all Gym & Tennis classes.
• Assist members with their enquiries regarding Gym & Tennis equipment use.
• Build relationships with members and make their recreational experience a pleasant one.
• Ensure smooth daily operations of the recreational facilities.
• Maintain the recreational equipment and facility.
• Ensure the safety of recreational users.
• Any other duties that may be assigned from time to time.

Requirements

• Candidates with First-aid certification and familiar with the function and usage of AED a plus
• Good co-ordination and organising skills including time management
• Team player and hardworking attitude
• Computer literate and possess admin skills
• Energetic and approachable personality
• Able to commit to shift work including PH and weekends work
• Individual who understands the demands of working in a hospitality industry