Customer Service Officer

Hermes-Epitek Corporation Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is looking for a candidate to manage goods receiving and various customer-related processes. The ideal applicant should possess at least an O’level/SPM/Certificate and be able to communicate effectively in English and Chinese. A fast-paced environment requires strong adaptability and proficiency in Microsoft Office. Good work ethics and positive attitude are essential.

Qualifications

• Possesses at least a O’level/SPM/Certificate in any field.
• Ability to liaise with English & Chinese speaking clients is essential.
• Able to work in a fast-paced environment.
• Proficient in using computers and Microsoft Office.
• Possess good work ethics and positive working attitude.
• Able to handle pressure & adapt in a fast-paced environment.

Responsibilities

• Handle goods receiving tasks.
• Acknowledge customer purchase orders.
• Process various types of purchase orders.
• Assist with customer queries and reports.
• Monitor and update purchase order ETA.
• Arrange deliveries and shipments.

Skills

Liaising with English speaking clients

Liaising with Chinese speaking clients

Proficient in Microsoft Office

Adaptability in fast-paced environments

Education

O'level/SPM/Certificate

Job description

Responsibilities

• Goods Receiving related.

• Customer PO Acknowledgement.

• Process Billable TW Requests.

• Process STND/DEPOT Purchase Orders (BTB & SS Replenishment).

• Process Quotation.

• Process Customer Purchase Orders.

• Process Customer Consignment Program.

• Sub-inventory Transfer - for Cust CON usage only.

• Perform Deliveries/Shipment Arrangement.

• Support internal/external customers' queries/reports on a/c assigned.

• Monitoring and update outstanding Purchase Order ETA.

• Handle internal/ external customer/ vendors queries.

• Item Creation - New & Edit.

• Price update – Edit

Qualifications

• Possesses at least a O’level/SPM/Certificate in any field.

• Ability to liaise with English & Chinese speaking clients is essential.

• Able to work in a fast-paced environment.

• Proficient in using computers and Microsoft Office

• Possess good work ethics and positive working attitude

• Able to handle pressure & adapt in a fast-pace environment