Customer Service Officer

Brandt Asie Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A customer service company in Singapore is seeking a dedicated Customer Service Representative. Responsibilities include daily cash collection, handling inquiries via calls and emails, and coordinating service appointments. Candidates should have at least 2 years of customer service experience and proficiency in MS Office. The company offers a structured work week and values strong organizational skills and teamwork.

Qualifications

• At least 2 years experience in Customer Service.
• Strong organisational skills are essential.
• Proficiency in MS Office is required.

Responsibilities

• Daily cash collection.
• Handle inbound & outbound calls and reply to emails.
• Arrangement of technical service appointments.
• Coordinate service arrangements with internal departments.
• Administrative duties and preparation of quotations.

Skills

Customer service experience

Proficiency in MS Office

Strong organisational skills

Ability to work independently

Team player

Education

Minimum GCE 'O' levels

Job description

Responsibilities:

• Daily cash collection
• Handle inbound & outbound calls and reply to emails with regards to general inquiries, complaints, service requests & troubleshooting.
• Arrangement of technical service appointments.
• Coordinate and liaise closely on service arrangements with various internal departments and external parties to ensure timely response to customers.
• Administrative duties
• Preparation of simple quotations and bill processing
• Proficiency in MS Office
• Other ad-hob duties as assigned

Requirements:

• Minimum GCE 'O' levels & above
• At least 2 years experience in Customer Service
• Proficiency in MS Office
• Ability to work independently
• Strong organisational skills
• Team player

Additional Information:

5.5days work week

Mon-Fri: 8.30am to 5.30pm

Sat: 8.30am to 12.30pm