Customer Service Officer

HENDERSON SECURITY SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality services company based in Singapore is seeking a customer service representative to greet guests, manage inquiries, and attend to various administrative tasks. The ideal candidate will have strong interpersonal skills and be committed to providing an exceptional guest experience. Responsibilities include greeting visitors, handling queries, maintaining inventory, and ensuring a tidy environment. Join this dynamic team to contribute to an impressive guest experience.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle inquiries and provide customer service.
• Basic administrative skills.

Responsibilities

• Greet guests and visitors warmly.
• Manage guest queries and requests.
• Perform basic administrative duties.

Job description

Job Description & Requirements

• Greet guests and visitors warmly and make them feel welcome and attended
• Manage guests/customers queries, requests, feedbacks
• Answer phone an email inquiry from potential guests in a timely and respectful manner
• Receive and redirect mail, phone calls, packages, etc
• Anticipate guests needs to accommodate them and provide an exceptional guest experience
• Perform basic administrative/secretarial/reception duties
• Maintain inventory of supplies and order new stock as needed
• Running errands to assist guests/customers
• Handle promotion for events, voucher claims etc
• Record incident reports and assist in follow up actions (if any)
• Ensure that guest spaces and lobby are always clean and tidy
• Any other ad hoc duties as assigned