Customer Service Office (East) #HRY

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A staffing agency in Singapore is seeking candidates for Calls and Email teams. Responsibilities include handling calls and emails, managing customer enquiries, and drafting responses. An ideal candidate has good spoken and written English, is proficient in MS Office, and possesses strong time management skills. Training is paid and involves a steep learning curve, with an hourly wage of $12. Interested applicants should email their CV or contact via WhatsApp.

Benefits

Training is paid

Hours are Monday to Friday

Qualifications

• Good spoken and written English is required.
• Proficiency in Microsoft Office and computer systems is essential.
• Candidates should have a positive attitude and good time management skills.

Responsibilities

• Handle inbound and outbound calls and emails.
• Address customer enquiries and manage feedback.
• Draft replies to email enquiries using FAQ references.

Skills

Good spoken/written English

Proficient in MS Office

Time management

Positive attitude

Job description

Chai Chee

Govt Board Dept

$12/hr

Working Hours

CALLS TEAM (x47 vacancies)

Training: 9am–6pm (Mon–Fri, 1h unpaid break)

Actual: 8.30am–6pm (Mon–Fri, 45m unpaid break)

EMAIL TEAM (x10 vacancies)

Training: 9am–6pm (Mon–Fri, 1h unpaid break)

Actual: 8am–5.30pm (Mon–Fri, 45m unpaid break)

Job Scope

CALLS TEAM

• Handle inbound/outbound calls & emails
• Address customer enquiries
• Manage feedback & complaints
• Liaise with backend support teams
• Other duties as assigned

EMAIL TEAM

• Handle email enquiries
• Draft replies using FAQ references
• Strong written communication required

Requirements

• Good spoken/written English
• Proficient in MS Office & computer systems
• Positive attitude, good time management, able to work fast
• No phones allowed at work (locked in lockers – PDPA rule)

Training is paid; learning curve is steep (daily new topics)

Interested applicants, please email your updated CV to [e-mail] or WA 97527630 for more information.

We regret to inform that only shortlisted candidates will be contacted.

EA Personnel No: R23116144

EA Personnel Name: Lim Ruo Yi, Rachel

Company EA license No.: Recruit Express Pte Ltd (99C4599)